Technical Customer Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Job Description
We are looking for a Technical Customer Success Manager who will join a small team in representing the Advanced Threat Centre in our ECS (Enterprise Cyber Security) Business. This role is characterised by the need for technical and operational delivery knowledge and skills within cyber security and a well-developed ability to understand the client’s business and requirements as well as the business challenges and risks that organisations face.
Customer Success is about working directly with our customers and our internal delivery teams, to help drive innovation and improve services. By interfacing directly with customers, you will serve as a direct conduit for feedback from Fujitsu’s customers with both positive feedback, and customer escalations to drive continuous service improvements! Customer success is about building relationships with Customer’s and becoming very familiar with your assigned customers and their needs, as well as looking for opportunities where Fujitsu can assist with their challenge and drive growth.
Technical Customer Success Manager (Cyber Security)
UK Flexible – (Travel may be Required)
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Customer Success Manager you will contribute to this by working directly with our customers to help them get the most out of their services with Fujitsu, building trusted relationships with business leaders and serving as an escalation point to address service issues and concerns to ensue we become trusted business advisors.
Your role will involve
We are looking for a Technical Customer Success Manager who will join a small team in representing the Advanced Threat Centre in our ECS (Enterprise Cyber Security) Business. This role is characterised by the need for technical and operational delivery knowledge and skills within cyber security and a well-developed ability to understand the client’s business and requirements as well as the business challenges and risks that organisations face.
Customer Success is about working directly with our customers and our internal delivery teams, to help drive innovation and improve services. By interfacing directly with customers, you will serve as a direct conduit for feedback from Fujitsu’s customers with both positive feedback, and customer escalations to drive continuous service improvements! Customer success is about building relationships with Customer’s and becoming very familiar with your assigned customers and their needs, as well as looking for opportunities where Fujitsu can assist with their challenge and drive growth.
Technical Customer Success Manager (Cyber Security)
UK Flexible – (Travel may be Required)
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Customer Success Manager you will contribute to this by working directly with our customers to help them get the most out of their services with Fujitsu, building trusted relationships with business leaders and serving as an escalation point to address service issues and concerns to ensue we become trusted business advisors.
Your role will involve
Key Responsibilities
- Relationship Management & Advocacy:
- Build and maintain strong, positive relationships with clients and internal account teams.
- Serve as the primary point of contact for all client inquiries, requests, and issues.
- Act as the voice of the customer within the company, advocating for their needs and interests.
- Ensure high levels of client engagement and satisfaction.
- Customer Onboarding & Enablement:
- Oversee a smooth and efficient onboarding process for new customers.
- Provide guidance, and advice on cybersecurity best practices and our solutions.
- Ensure clients are well-equipped to utilize our services effectively.
- Service Delivery & Growth Support:
- Ensure successful delivery of cybersecurity solutions and services, meeting client requirements and timelines.
- Provide technical advice and assistance to sales and pre-sales teams.
- Support business growth by assisting with bids, renewals, and identifying upsell opportunities.
- Continuous Improvement & Issue Resolution:
- Act as a conduit for customer feedback to drive continuous service improvements.
- Reduce account exits and increase renewals.
- Support business growth and identify upsell opportunities.
- Help customers achieve their cybersecurity objectives.
- Support smooth and successful onboarding of new services
- Build and maintain strong customer and internal relationships.
Your Transferable Skills And Experience
- Ideally, at least 2 to 4 years’ experience working as a technical cyber security role, with experience in sales/presales activities.
- Experience working in implementation, operations, or consulting roles.
- Degree in a computer science or information systems related discipline, or equivalent relevant experience.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of two stages of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.