Technical Lead (Legal Assistance Scheme)
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Job Title: Technical Lead (Legal Assistance Scheme)
Salary: Circa £39,500 (Dependant on skills and experience)
Location: Stoneleigh, Warwickshire with agile working
Working Hours: 35 hours per week
Contract Type: Permanent
The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.
Purpose of the role and how you will contribute:
As Technical Lead for the Legal Assistance Scheme, you’ll oversee the daily delivery of our LAS shared service model, ensuring subscribers receive timely, accurate and high‑quality support. You’ll manage and coach a team of Case Support Assistants, lead workflow and resource planning, and act as the first escalation point for complex queries. You’ll also drive continuous process improvement, support reporting to senior governance groups, and help enhance member experience across the scheme.
What you’ll bring:
You’ll bring strong leadership experience from a customer service or contact‑centre environment, with a proven track record of managing KPIs, workflow and service quality.
You’ll be an effective communicator, confident in handling complex queries, making evidence‑based decisions, and supporting others to do the same.
With solid operational awareness, attention to detail and the ability to work under pressure, you’ll thrive in a fast‑paced setting. A degree‑level qualification and sound understanding of process improvement, quality assurance and member‑focused service delivery will help you excel.
Why choose us?
Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:
- Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day
- Option to buy and sell up to 5 days annual leave
- Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc.
Who we are
Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.
Join us
We’re committed to recruiting a diverse and highly-talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.
We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date.