Technical Programme Manager - Customer Fulfilment
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The Customer Fulfilment TPM Team are an
ambitious group of individuals who are at the heart of enabling Technical Transformation
in our Customer Fulfilment domain. Our Team is responsible for a diverse
portfolio of projects and programmes that impact colleagues and customers
across the UK, Republic of Ireland & Central Europe. Looking at both
picking in store, but also Automation picking in stores and colleague only
sites.
We have a
well-established TPM Team whose mission it is to deliver transformation and
value led Technical change for our colleagues and our customers. And we
recognise that Technical Programme Management is a critical element of enabling
our continued ability to transform how we operate and keep our business
flexible, enabling us to realise our benefits.
Role purpose: To successfully drive, manage and deliver
Project/Programs of work from Ideation through to Launch, to ensure
programme/project benefits are realised and the change is sustained.
The candidate will be part of the TPM Team which is 10 people strong
and will be expected to work on a broad range of projects/programs that will
require engagement with senior leaders, stakeholders and peers from UX/UI,
Product & Engineering as well as other Technical Program Managers.
Reporting to a Lead Technical Program Manager you will be
responsible for Driving, leading and delivering the Projects and Programs
within your remit.
Programme strategy: Defining, establishing & delivering work
within an agreed and aligned Programme Strategy, learning from existing program
practices we have within the team, as well as brining fresh new ideas to the
Team & Tesco. This will include assessing the viability and value of a
program or project and the readiness of the teams and stakeholders to take on
the program.
Stakeholder management: Develop and
deliver stakeholder engagement strategies and plans. Identify, manage, and
communicate effectively with a diverse group of stakeholders. Ability to show
empathy, listen actively and express ideas and facts in a clear and confident
manner both verbally and written. Ability to influence without authority and
report, present, manage meetings and facilitate effectively.
Program Communications:
a persuasive storyline/ case for change to support your program, producing
communication and engagement materials and owning communications to
stakeholders. Ensure all materials are designed and produced in a timely manner
and align to wider messages and are on brand.
Program training: Identifying
education and training requirements and working closely with the Training Team
to develop suitable solutions and training offers.
People-focused: Be the ‘go to’
person for expertise on how to deliver and manage Programs. Represent the end
user and Support Teams throughout and understand the experiences of both the customer
and teams supporting the processes. Assist in the provision of transition
support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications:
- Self-starter with the ability to work
autonomously - Experience of defining and delivering
Programs/Projects within a large organisation
ambiguous scope and uncertain delivery approach
to build relationships with a diverse set of stakeholders
(verbal, written and listening)
Desirable Characteristics/Skills/Qualifications:
- Ability to work with pace and
ambiguity - Skills and passion for people and
coaching - Background in the retail sector
- Project/Programme qualification e.g.
APM/MSP
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office