Technical Resolution Manager
UK Visa Sponsorship Analytics
Occupation Type
Production managers and directors in manufacturing
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Vertiv. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Description
The Technical Resolution Manager (TRM) for Vertiv Cooling is responsible for managing complex technical challenges, ensuring efficient problem resolution, and providing technical leadership for Vertiv’s cooling products and solutions in the UK . This role involves acting as the key point of contact for escalated issues, collaborating with cross-functional teams, and delivering exceptional customer support to maintain high levels of client satisfaction and product reliability.
Key Responsibilities
Technical Expertise & Troubleshooting
The Technical Resolution Manager (TRM) for Vertiv Cooling is responsible for managing complex technical challenges, ensuring efficient problem resolution, and providing technical leadership for Vertiv’s cooling products and solutions in the UK . This role involves acting as the key point of contact for escalated issues, collaborating with cross-functional teams, and delivering exceptional customer support to maintain high levels of client satisfaction and product reliability.
Key Responsibilities
Technical Expertise & Troubleshooting
- Act as the subject matter expert (SME) for Vertiv cooling systems, including precision cooling, thermal management, and related technologies.
- Diagnose and resolve complex technical issues affecting cooling system performance.
- Provide expert guidance to field service teams, partners, and customers on troubleshooting and repairs.
- Conduct root cause analysis and implement corrective actions for recurring problems.
- Serve as the escalation point for unresolved technical issues, ensuring prompt and effective resolution.
- Coordinate with engineering, R&D, and product teams to address and resolve system design or manufacturing-related issues.
- Track and manage the lifecycle of technical escalations, documenting solutions and identifying trends.
- Maintain proactive communication with customers during the resolution process, ensuring transparency and timely updates.
- Collaborate with sales and service teams to address customer concerns and improve product performance.
- Provide post-resolution follow-ups to ensure customer satisfaction and operational efficiency.
- Identify patterns in technical issues and recommend process or product improvements to minimize recurrence.
- Work closely with cross-functional teams, including R&D, quality assurance, and service teams, to improve product reliability and customer experience.
- Prepare and present reports on key metrics, including resolution timelines, recurring issues, and customer satisfaction .
- Education:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related technical qualification.
- Experience:
- 5+ years of experience in technical support, field engineering, or product management, preferably in HVAC or precision cooling systems.
- Experience with data centers, telecom, or industrial cooling systems is a strong advantage.
- Technical Skills:
- Strong understanding of cooling technologies, thermal management principles, and associated hardware/software systems.
- Proficiency in diagnostic tools and methodologies for cooling equipment.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities to engage with diverse teams and clients.
- Ability to work under pressure and manage multiple priorities effectively.
- Familiarity with Vertiv’s product portfolio and related industry standards.
- Experience in data centre environments and critical infrastructure cooling solutions.
Reports To: UK Thermal Engineering Manager
This position plays a crucial role in maintaining the reliability and customer trust in Vertiv cooling solutions while driving continuous improvement initiatives across technical services.