Technical Services Specialist

Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Job Requisition ID

11982

Closing Date

28 April 2026

OME

OME: Energy Marketing & Sales

Location

Modderftontein, Johannesburg

Purpose of Job

To provide specialist and broad technical and process service support to customers by enabling them to convert Sasol’s polymers efficiently and cost-effectively to achieve short and long term profitability for the business.

Key Accountabilities

• Implement advanced technical aspects of M&S product strategy at customers, e.g. grade rationalization, grade improvements, new grades, etc.
• Ensure that the objectives of technical service are consistently met and meet customer requirements.
• Identify, interpret and communicate customer technical needs and requirements to M&S team as well as to other stakeholders, e.g. operating hubs, supply chain, etc.
• Provide specialist technical and process support to customers on the use of Sasol’s polymer grades and benefits thereof.
• Investigate and resolve process and product related customer complaints decisively and objectively.
• Identify process, quality or efficiency problems, initiate tests, interpret results, draw conclusions and make recommendations to assist customers to convert Sasol’s polymer materials successfully.
• Identify opportunities for significantly optimizing customers' processes and improving manufacturing efficiencies.

Deliver expert solutions to meet changing business and customer requirements.

Stay abreast of sustainability and legislative trends to advise value chain stakeholders on the impact of these on product specifications and applications.

Leverage knowledge of customer process and application requirements to contribute to quality decisions and drawing of product specifications at operating hubs.

Liaise with value chain stakeholder, including Sasol’s polymer plants, R&D function, product stewardship and plant support to address complaints, requests, queries and service requirements.

Participate in relevant product development forums and liaise with external institutions to stay abreast of new developments in manufacturing technologies and product quality standards.

Initiate, share and implement new ideas to improve product performance and value-add to customers.

Formal Education

• University Bachelor’s Degree (preference to post graduate qualifications in Polymer Science or Chemistry)
  
  
  

Min Experience

• 6+ relevant years
  
  
  

Required Personal And Professional Skills

BC_Optimizes Work Processes

BC_Communicates Effectively

TC_Products/Services Management and Development

BC_Customer Focus

BC_Manages Complexity

TC_Analyse Alternatives and Recommend Solutions

BC_Plans and Aligns

TC_Understanding Customer Needs

TC_Data Collection and Analysis

TC_Compliance Management

Sasol is an equal opportunity and affirmative action employer. Inspired by our Purpose of “Innovating for a better world”, Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success. Sasol is committed to the full inclusion of all suitably qualified individuals. Preference will be given to applicants from designated groups and people with disabilities according to Sasol’s Employment Equity Plan. This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.

Our automated process is designed to efficiently assess a large volume of applications. Should you not hear from us within 60 days of the advert closing then kindly consider your application unsuccessful. Thank you once-more for your interest in Sasol as your employer of choice, and we wish you all the best wit

h your career aspirations and future applications with us.