Technical Support Analyst - Fixed Term Contract

Technical Support Analyst

Location: Billericay

Salary: Competitive

Contract Type: Fixed Term - 1 year, 40 hours per week

Keep people connected. Learn every day. Build your IT career.

You take pride in delivering excellent service, solving technical problems, and keeping systems running smoothly. You enjoy being the first point of contact, taking ownership of issues, and making sure technology enables people to do their jobs effectively.

We’re looking for a Technical Support Analyst to join our Service Desk team at Ground Control on a fixed-term 12-month contract. This is a hands-on role where you’ll support internal and external customers across hardware, software, and network environments, helping ensure IT services across the business are available, reliable, and performing to the required standard.

What you’ll do

In this role, you’ll provide high-quality technical support and play a key part in maintaining continuity of service across the organisation.

• Act as the first point of contact for IT support, responding to incidents and service requests via phone, email, web form, and the ITSM system

Exposure to a broad Microsoft-based technology stack and service desk environment

Opportunities to develop technical expertise, customer service skills, and ITSM experience

A collaborative IT team environment supporting employees, field teams, and clients

The chance to contribute to service improvement, innovation, and automation initiatives

Competitive package including company vehicle, private GP, wellbeing support, bonus scheme, pension, volunteering days and recognition rewards

What we’re looking for

• Demonstrable experience in a technical support, service desk, or similar IT role of comparable scale and complexity
• Strong troubleshooting experience with Windows operating systems and end-user computing environments
• Working knowledge of Microsoft Azure, Active Directory, Exchange, and Office 365
• Understanding of IT Service Management frameworks such as ITIL or COBIT
• Experience installing, configuring, and supporting hardware, software, and business applications
• Excellent communication skills, with the ability to support users via phone, email, and face-to-face
• A customer-first mindset, with experience delivering support in fast-paced, evolving environments

Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously

Desirable

• Experience troubleshooting application, database, or data-related issues
• Experience supporting web, desktop, mobile, API, or SaaS applications
• Experience working with Microsoft Dynamics
  
  

About Ground Control

Ground Control is a certified B Corporation, committed to caring for the environment, our people and the communities we serve. Since 1973, we’ve led the industry through quality, sustainability and a genuine commitment to doing the right thing. Our Contract Managers are trusted, supported and given the autonomy they need to deliver work they can be proud of.

If you’re a Contract Manager who values professionalism, accountability and the ability to make a visible difference every day, we’d love to hear from you.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief,

sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.