Technical Support Engineer (US hours)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Key Responsibilities
If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.
- Providing tech support and maintenance on Proventeq products
- Providing tech support on SharePoint Online/M365 migration and adoption related issues
- Troubleshooting in customer environments focusing on resolving customer issues
- Answering customers/partners related product queries through our support portal
- Prioritising your workload based on the criticality of issues and SLAs
- Updating customers/partners on the status of support tickets in an effective manner
- Creating content in the support knowledge base
- Contribute to the customer support organization participating in meetings/training sessions
- Good experience supporting .Net/SQL Server based products and custom applications
- Strong technical diagnostic and problem-solving skills
- Solid customer liaison experience
- Expertise in Application support and maintenance Tools such as Zendesk, Remedy
- Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
- Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
- Proven technical diagnostic and problem-solving skills
- Good knowledge of SharePoint/M365 (Configuration and Administration)
- Experience in SharePoint support - an added advantage
- Advanced SQL skills such as performance analysis, etc.
- Experience of Extract, Transform and Load type solutions
If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.