Technical Support Manager
UK Visa Sponsorship Analytics
Occupation Type
IT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
About The Role
Working closely within the Operations team, you will be managing and leading the Technical Support team. The role will involve providing management information and tracking ticket SLA's and service revenue. You will ensure consistent working practices across the department and help us to exceed our revenue targets.
What You'll Be Doing
No two days will be the same, and each day will present new challenges to you. The role will involve working with clients, delivery managers, product development and project sponsors. You will be the initial escalation point and will need to work with the Technical Support Team to resolve whilst keeping senior management updated.
You will have management responsibility for the Technical Support Team, as well as overseeing team members personal development.
The role will be based in Bristol but you will be expected to visit our London office on a bi-monthly basis.
You Will Need To
Working closely within the Operations team, you will be managing and leading the Technical Support team. The role will involve providing management information and tracking ticket SLA's and service revenue. You will ensure consistent working practices across the department and help us to exceed our revenue targets.
What You'll Be Doing
No two days will be the same, and each day will present new challenges to you. The role will involve working with clients, delivery managers, product development and project sponsors. You will be the initial escalation point and will need to work with the Technical Support Team to resolve whilst keeping senior management updated.
You will have management responsibility for the Technical Support Team, as well as overseeing team members personal development.
The role will be based in Bristol but you will be expected to visit our London office on a bi-monthly basis.
You Will Need To
- Track SLA performance and KPI’s. Monitor SLA breaches and Due date completion and client comms, working with the Support Team Leads and Service Delivery Manager’s
- Previous experience of people management
- Previous support desk experience
- Pensions knowledge – legislation, terminology, calculations
- Data analysis techniques and processes
- Familiar with project management methodologies
- Experience of working with Support and Delivery teams
- Experience of pension administration systems / pensions data
Lumera Limited is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide technology solutions covering policy administration, data management and migration to a
broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.
Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.
We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides L&P providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!
Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.
We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides L&P providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!