Technical Writer, Manager
UK Visa Sponsorship Analytics
Occupation Type
Authors, writers and translators
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview
The purpose of this job is to lead a small team producing high quality, technical, customer-facing documentation, working in the Entrust Data Protection Solutions Engineering team in Cambridge. You’ll agree the vision and roadmap for documentation with key stakeholders and own the information architecture of the document content. You’ll encourage contributions from a range of other stakeholders and maintain a shared ownership, “docs as code” culture. You’ll also work as a technical author yourself. You’ll work closely with agile product development teams who are based in the UK and the US, alongside colleagues and stakeholders in other functions, notably Product Management.
Responsibilities
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview
The purpose of this job is to lead a small team producing high quality, technical, customer-facing documentation, working in the Entrust Data Protection Solutions Engineering team in Cambridge. You’ll agree the vision and roadmap for documentation with key stakeholders and own the information architecture of the document content. You’ll encourage contributions from a range of other stakeholders and maintain a shared ownership, “docs as code” culture. You’ll also work as a technical author yourself. You’ll work closely with agile product development teams who are based in the UK and the US, alongside colleagues and stakeholders in other functions, notably Product Management.
Responsibilities
- Work within an Agile (SAFe) product development framework, representing your team at ceremonies.
- Develop collaborative working relationships with a wide variety of stakeholders and colleagues.
- Bring key stakeholders together regularly, and agree a vision and roadmap for Technical Writing.
- Own and continuously improve the information architecture of the content in the document set.
- Own and continuously improve the quality of the content within the document set.
- Manage the priorities, tasks and deliverables of the Technical Writing Team.
- Encourage high quality technical document contributions from colleagues across the organization.
- Edit and improve content contributions from colleagues where needed.
- Ensure that documentation releases are accurately aligned with product releases.
- Create clear, jargon-free content for customers installing, using, and customizing our products.
- Encourage, prioritize and action feedback from customers and from Customer Support.
- Work with DevOps to maintain and further develop the “Docs as code” tooling platform.
- Own technical writing processes, guidelines and delivery platforms.
Basic Qualifications
- 5 - 10 years technical writing experience, preferably in a technical context.
- Experience with Jira, Git and “Docs as code” practices and tools.
- Experience with AsciiDoc or Markdown.
- Experience managing tasks for a writing team.
- Bachelor’s degree in a technical discipline, equivalent qualification or experience.
- Familiarity with SAFe (Scaled Agile Framework) in an agile software development environment.
- Knowledge of security software and hardware products.
- Experience of CLI, scripting, and creating API and SDK documentation.
- Experience of people management and supporting creation of an annual budget.
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
- Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
For US Roles, Or Where Applicable
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian Roles, Or Where Applicable
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter
Neha Rathore
Neha.Rathore@entrust.com
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter
Neha Rathore
Neha.Rathore@entrust.com