Technology and Third-Party Resilience Manager
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The Technology and Third-Party Resilience Manager is responsible for ensuring the framework for continuity, integrity, and availability of technology services, with a particular emphasis on i) Important Business Services (IBS) and other critical functions that support HL's operations, and ii) how third-parties can impact this.
This role drives the development and implementation of a comprehensive Technology Resilience strategy that aligns with regulatory obligations, operational priorities, and client expectations. By proactively safeguarding systems and data against technical failures, cyber threats, and other disruptions, the role fosters a culture of resilience and embeds a client-first mindset across all aspects of technology delivery.
What you will be doing
- Accountable for the creation and ownership of the Technology and Third-Party Resilience Framework, Policies, Standards, and controls, aligned to the Operational and Enterprise Risk Management Frameworks (ORMF / ERMF).
- Responsible alongside the Accountable Executives for embedding (technology) resilience within Digital and with wider HL risk culture. Drive cross-functional collaboration across Technology and Business teams to embed resilience practices.
About you
- Strong track record of executing and embedding a Technology Resilience and Disaster Recovery strategy and framework, including developing and informing governance through policies, standards, controls and processes.
- Experience in embedding resilience principles with a focus on Important Business Services (IBS), Third-Party risk management, and private and public cloud-hosted environments. Familiarity with resilience testing tools and approaches.
- Extensive experience in senior stakeholder management, with the ability to influence, engage, and gain buy-in from executive leadership and cross-functional teams.
- Excellent communication skills, capable of translating technical concepts for diverse audiences including senior leaders, regulators and auditors.
- Experience working with software development and infrastructure teams. Knowledge of Agile methodologies and experience influencing product management priorities in financial services.
Interview process
The interview process for this role is two stages including a technical competency-based question and a task.
Working Schedule
This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patientcare
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependent on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.