Technology Services Lead Engineer | Connect Plus Services | Dartford
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Occupation Type
Electrical service and maintenance mechanics and repairers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
About The Role
Join Connect Plus Services and take on a leadership role within our Technology Services team, helping to maintain and enhance the critical technological infrastructure across the M25 network.
As Technology Services Lead Engineer, you will lead and manage a team of up to four engineers and technicians, ensuring effective task allocation, high performance, and operational excellence. Alongside your leadership responsibilities, you will remain hands-on, attending site activities where required and providing expert technical guidance to support your team.
You will be responsible for the cyclic maintenance and fault rectification of key roadside technology systems, including CCTV, Emergency Roadside Telephones, MIDAS, RCC, NTIS, HAWIS, traffic signals, and message signs. All work will be delivered in line with quality plans and contractual requirements set by National Highways and Connect Plus Services.
This is an opportunity to play a vital role in the continued performance and safety of one of the UK’s most important transport networks.
Location and Working Arrangements
This role is based within CPS Area 5 and requires regular travel across the network to support operational activities. Flexibility is essential, as you will be required to respond to faults, emergencies, and operational demands. A full UK driving licence is required, and you must be comfort
Join Connect Plus Services and take on a leadership role within our Technology Services team, helping to maintain and enhance the critical technological infrastructure across the M25 network.
As Technology Services Lead Engineer, you will lead and manage a team of up to four engineers and technicians, ensuring effective task allocation, high performance, and operational excellence. Alongside your leadership responsibilities, you will remain hands-on, attending site activities where required and providing expert technical guidance to support your team.
You will be responsible for the cyclic maintenance and fault rectification of key roadside technology systems, including CCTV, Emergency Roadside Telephones, MIDAS, RCC, NTIS, HAWIS, traffic signals, and message signs. All work will be delivered in line with quality plans and contractual requirements set by National Highways and Connect Plus Services.
This is an opportunity to play a vital role in the continued performance and safety of one of the UK’s most important transport networks.
Location and Working Arrangements
This role is based within CPS Area 5 and requires regular travel across the network to support operational activities. Flexibility is essential, as you will be required to respond to faults, emergencies, and operational demands. A full UK driving licence is required, and you must be comfort
able working at height and in confined spaces when necessary.
What you'll be doing
As Technology Services Lead Engineer, you will promote and adhere to the Zero Harm safety culture at all times, ensuring that all health and safety concerns are recorded and reported promptly. You will deliver a customer-focused, service-oriented, and commercially aware approach to all work.
You will supervise and manage a team of engineers and technicians, ensuring effective workload distribution, performance management, and compliance with operational standards. This includes responsibility for timesheets, annual leave, sickness, and absence management.
You will support field teams by attending jobs when required, providing technical guidance, and ensuring all activities meet contractual KPIs and quality requirements. You will carry out cyclic maintenance and fault rectification on roadside technology assets and attend faults, knockdowns, and corrective maintenance activities, including full site and equipment reinstatement.
A key part of the role involves developing and implementing fault reduction strategies, ensuring that ServiceNow data is accurately captured, and maintaining accurate asset and maintenance records. You will routinely liaise with control offices, regional control centres, and traffic operations centres, as well as attending meetings when required.
You will maintain technical proficiency in National Highways systems and software, ensure compliance with NHSS8 sector scheme requirements, and manage regional portfolios in line with CPS standards. You will respond to emergencies in accordance with agreed procedures, provide technical support for third-party faults, and ensure all equipment is securely logged, stored, and maintained.
You will also work closely with partners and stakeholders including Balfour Beatty
What you'll be doing
As Technology Services Lead Engineer, you will promote and adhere to the Zero Harm safety culture at all times, ensuring that all health and safety concerns are recorded and reported promptly. You will deliver a customer-focused, service-oriented, and commercially aware approach to all work.
You will supervise and manage a team of engineers and technicians, ensuring effective workload distribution, performance management, and compliance with operational standards. This includes responsibility for timesheets, annual leave, sickness, and absence management.
You will support field teams by attending jobs when required, providing technical guidance, and ensuring all activities meet contractual KPIs and quality requirements. You will carry out cyclic maintenance and fault rectification on roadside technology assets and attend faults, knockdowns, and corrective maintenance activities, including full site and equipment reinstatement.
A key part of the role involves developing and implementing fault reduction strategies, ensuring that ServiceNow data is accurately captured, and maintaining accurate asset and maintenance records. You will routinely liaise with control offices, regional control centres, and traffic operations centres, as well as attending meetings when required.
You will maintain technical proficiency in National Highways systems and software, ensure compliance with NHSS8 sector scheme requirements, and manage regional portfolios in line with CPS standards. You will respond to emergencies in accordance with agreed procedures, provide technical support for third-party faults, and ensure all equipment is securely logged, stored, and maintained.
You will also work closely with partners and stakeholders including Balfour Beatty
, Atkins, Egis, and supply chain organisations to support consistent and high-quality service delivery.
Who we're looking for
You will be qualified to HNC or BTEC Higher National Certificate level in electronics or telecommunications engineering, or hold an agreed equivalent qualification, supported by significant industry experience. Alternatively, you will have a minimum of eight years’ experience working on motorway communications or closely related systems.
You will hold NHSS8 certification and have strong knowledge of National Highways communications infrastructure, standards, and testing requirements, including ADAMr. You will bring broad technology experience across systems such as MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS, and traffic signals.
You will be an effective people manager with the ability to lead, motivate, and develop a small technical team. Strong communication skills are essential, along with experience working with NRTS contractors and the flexibility to operate across different areas of the network.
You will be well organised, self-motivated, and capable of managing competing priorities while maintaining high standards of safety, quality, and performance.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Who we're looking for
You will be qualified to HNC or BTEC Higher National Certificate level in electronics or telecommunications engineering, or hold an agreed equivalent qualification, supported by significant industry experience. Alternatively, you will have a minimum of eight years’ experience working on motorway communications or closely related systems.
You will hold NHSS8 certification and have strong knowledge of National Highways communications infrastructure, standards, and testing requirements, including ADAMr. You will bring broad technology experience across systems such as MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS, and traffic signals.
You will be an effective people manager with the ability to lead, motivate, and develop a small technical team. Strong communication skills are essential, along with experience working with NRTS contractors and the flexibility to operate across different areas of the network.
You will be well organised, self-motivated, and capable of managing competing priorities while maintaining high standards of safety, quality, and performance.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that
it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com