Telephone Patient Services Advisor
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An excellent opportunity has arisen for a Telephone Patient Services Advisor to join a friendly and busy GP Practice. The successful candidate will assist in offering general assistance to the Practice Team and project a positive and friendly image to patients and other visitors either in person or via the telephone. The post holder will also receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
The post holder must be motivated and enthusiastic and have excellent communication, organisational and IT skills and be able to work well under pressure. Previous experience in working in a GP surgery would be an advantage, however training would be provided to the suitable candidate.
The role would require the candidate to be flexible, and be willing to work mornings, afternoons and evenings, plus holiday and sickness cover.
Person specification
Qualifications
Essential
- GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Flexibility
Essential
- Able to adopt a flexible working approach
Skills & Abilities
Essential
- Ability to remain calm when dealing with difficult or distressed people.
- Ability to work on own initiative and as part of a team.
Experience
Essential
- Must have customer/patient care skills and have worked in a customer/patient facing environment.
- Secretarial experience is essential.
- Competence in Microsoft Office packages (Outlook, Word, Excel).
- Ability to compile and analyse statistical information.
Desirable
- Experience of working with clinical systems i.e. Systm1 would be desirable.
- Experience of working in a public sector/healthcare environment would be advantageous.
About the employer
The current list size of Danetre Medical Practice is approximately 12,800. Any increase over the last ten years has been due mainly to; natural change (more births than deaths); building development within Daventry itself and more recently migration from the rest of the UK and overseas. The boundaries of the Practice show we are large in terms of geographical size, with the majority of the land classified as rural.
The practice itself is located in close proximity to Daventry Town centre in a modern building adjoining Danetre Hospital (a community hospital which opened in September 2006) offering a wide range of services and delivering a high standard of care. Also attached to the Practice operating independently is Boots Chemist.
Currently the practice works with 5 x GP partners, 1 x Managing Partner, 5 x salaried GPs, 3 x Practitioners, 3 x Clinical Pharmacists and Pharmacy Technician and over 350 hrs of Clinical nursing support.
We are a friendly and approachable team, and believe in creating a robust work life balance for all our staff.