Who We Are
For over 60 years, Yell has been helping local businesses thrive. Once known for the iconic Yellow Pages, today we’re the UK’s number one managed digital marketing partner, delivering innovative solutions in websites, SEO, social media, and paid advertising. We work with some of the biggest names in the digital world, including Google, to help small and medium businesses get found, get chosen, and grow.
Job Description
About the role
Salary: £40-45k DOE, & OTB of £17,250
This role requires Belfast-based candidates to be office-based.
We have an exciting opportunity for a
Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on
winning new business while also building strong, lasting relationships through
account management. We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.
Qualifications
Key Responsibilities
- Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
- Drive new customer acquisition through proactive contact strategies.
- Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
- Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
- Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
- Create a positive, high-energy team culture that values collaboration, development, and achievement.
- Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.