Tenant Liaison Officer
UK Visa Sponsorship Analytics
Occupation TypeHousing officers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At PH Jones, our mission is to mend it.
Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with our tenants
We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Leicester and Loughborough. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance.
What We Offer
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At PH Jones, our mission is to mend it.
Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with our tenants
We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Leicester and Loughborough. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance.
What We Offer
- £27,244.72 per annum
- Full-Time, Permanent Contract
- Annual Pay Review & Profit Share Scheme
- Fully Costed Van & Fuel Card (EV options with free home install)
- 40 hours per week, Monday - Friday
- Full uniform, PPE, phone & laptop provided
- Employee Energy Allowance & Discount on HIVE Products
- Company-Funded Healthcare + 24/7 Online GP Service
- Company-matched Pension scheme
- 25 Days Holiday + Bank Holidays
- Full Sick Pay after successful probation
- Life Assurance, Income Protection & Accident Insurance
- Exclusive Retail Discounts & Financial Education Support
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
- Social Housing experience desired
- Great organisational skills are required, including knowledge of Microsoft Office
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in your dealings with both internal and external stakeholders
- A working knowledge and understanding of contract parameters and their implications
- An in-date driving license with no more than 6 points
- An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/phjones
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.