Total Reward Manager
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At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As our Total Reward Manager, you’ll shape and deliver reward solutions that help us attract, motivate and retain brilliant talent across Costa.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. Through the Costa Foundation and our community programmes, you can help change lives in coffee growing regions and make a positive impact closer to home.
We also want to help you grow in your career through incredible experiences, apprenticeships, and development programmes. At Costa, you can go beyond the day‑to‑day.
And as a Total Reward Manager, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a Coca‑Cola share owner through our Share Investment Plan (SIP).
- An annual discretionary bonus, based on business results and individual contribution.
- A smart pension plan with matched contributions up to 10%.
- Access to the Costa Financial Support Fund for unexpected challenges.
- 50% discount in Costa‑owned stores, 25% in participating partner stores.
- Private medical cover through our Healthcare scheme.
- And that’s not all — explore more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We champion diversity, equity and inclusion, and our values guide how we work: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Total Reward Manager is about more than designing reward frameworks — it’s your chance to shape a fair, engaging and competitive reward experience that supports Costa’s bold ambitions. You’ll be:
- Designing and delivering reward frameworks across pay, benefits, incentives, recognition and wellbeing.
- Translating reward strategy into simple, scalable solutions that leaders and employees trust.
- Using data and market insights to inform decisions, manage risk and guide evidence‑based conversations.
- Partnering with People, Finance, Legal and external experts to ensure strong governance and compliance.
- Equipping leaders to make fair, transparent and consistent reward decisions that support performance and culture.
Who you are
It’s your unique ingredients we’re interested in:
- A reward specialist with strong market knowledge and data‑driven insight.
- A credible, confident partner to senior stakeholders and People leaders.
- Skilled at balancing global consistency with local nuance in reward solutions.
- Detail‑focused with strong governance, compliance and risk‑management capability.
- Passionate about clarity, fairness, and delivering an exceptional employee experience.
Where you’ll work
Right now, our Support Centre teams work flexibly, blending home‑working with in‑person collaboration whenever it matters most, whether that's a team moment, a creative session or coming together to share ideas.
We’re excited to be moving into our new Support Centre home in St Albans in January 2027 — an inspiring space where our teams will connect in‑person three days a week to bring our bold ambition to life.