Trade Floor Desktop Support
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Trade Floor Desktop Support Engineer - 5 days per week onsite
This role requires the individual to provide 1st & 2nd line IT support and work on projects from time to time.
Working on a 8 hour shift pattern covering 7am to 7pm (Mon – Fri).
Predominantly the IT support provide support to the users by the groups IT support hotline, ITSM ticketing system (Service NOW) and group mailbox, dealing with desktop software, hardware & mobile working issues
You must be highly customer focused and ability to work in a high-pressured environment, supporting and liaising with multiple teams along with using incident & problem management processes.
Roles and Responsibilities:
- Dealing with IT support issues & queries via team hotline and ITSM ticketing system(Service NOW)
- Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business
- Ability to clearly and effectively communicate with users
- Escalating issues as necessary per established escalation policies
- Collect diagnostics and other supporting evidence to identify the root cause of problems
Qualification, Experience & Skills:
- Microsoft Windows & MAC OS
- Microsoft Active Directory
- Desktop Hardware
- Microsoft Office suite
- Mobile Technologies (iPhones, IPads, etc.) and MDM (MobileIron \ Airwatch)
- Service Now
- SCCM desktop client management
- Front Office exposure to Market Data systems – Bloomberg, Thompson Reuters, Factset and market leading broker apps
- Experience on VDI
- Desktop support with customer service background
- Knowledge or conceptual understanding of infrastructure technologies – servers, networks, core services, storage, etc.