Trading Floor Desktop Support Engineer
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Trading Floor Desktop Support Engineer
Location: London (On-site - Trading Floor)
Employment Type: Permanent (Full-Time)
Role Overview
Our client is seeking a highly motivated and customer-focused Trading Floor Desktop Support Engineer to support a high-pressure front-office environment. You will work directly with traders, quants, and analysts to ensure all desktop, application, data, and connectivity issues are resolved rapidly with minimal impact to trading activity.
A strong ability to troubleshoot Excel-based pricing sheets and formula logic is highly beneficial.
Key Responsibilities
- Provide L1/L2 desktop and application support to traders and other front-office users
- Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware
- Support and maintain trading turrets, dealer boards, and voice systems
- Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues
- Assist with market data add-ins (Bloomberg API, ICE, CME add-ins)
Required Skills & Experience
- 2-5+ years' desktop or trade-floor support experience
- Strong understanding of Windows OS, Active Directory, Microsoft 365
- Advanced Excel debugging including formula tracing, named ranges, dependency checking
- Ability to communicate effectively with front-office users
- Experience in a financial services or fast-paced trading environment
- Basic understanding of ITIL processes
Desirable Skills
- Familiarity with Excel-based pricing models used in front-office teams
- Turret / voice trading systems (Cloud9)
- SCCM / Intune
- PowerShell scripting
- Basic networking (DHCP, DNS, VLANs)
Personal Attributes
- Calm, confident, and solution-driven
- Strong attention to detail
- Excellent communicator, especially under pressure
- Proactive, resourceful, and able to prioritise effectively
- Comfortable supporting demanding front-office stakeholders