Training Manager

Can you build the capability that underpins excellent, regulated customer service?

Would you like to lead learning and capability development that genuinely shapes how people perform, make decisions and support customers – in a purpose-driven organisation operating in a regulated environment?

We’re looking for an experienced Training Manager to join Central Operations at Charities Aid Foundation (CAF), where training is a core enabler of operational excellence, risk management and customer experience.

What you will do

At CAF, every one of us contributes to our impact, and as our Training Manager you too will play an integral part in what we do.

As our Training Manager, you will:

• Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
• Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
• Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
• Build onboarding programmes that reduce time-to-competency and set colleagues up for confident, consistent performance from day one.
• Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
• Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.

Who we are looking for

This role is for you if you enjoy working at the intersection of people development, operations and regulation, and want to make a tangible difference to customer experience and service quality.

We’re looking for someone who can bring:

• Significant experience in a Training Manager, Learning & Development or capability development role.
• A strong track record of designing and delivering end-to-end learning strategies and structured learning programmes.
• Experience working within customer operations, service delivery or similarly fast-paced operational environments.
• Confidence operating in regulated or compliance-driven settings, translating complex requirements into clear, effective learning.
• Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
• A practical, insight-driven approach, using data to evaluate impact and improve learning outcomes.

If you are passionate about developing people, improving capability and enabling high-quality customer service, we would love to hear from you.

What CAF offers as an employer

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

If you are interested in joining us as our Training Manager and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: CB187