Transformation Change and Comms Manager
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About us
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website: www.chaucergroup.co
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Job Profile Summa
ryThe Transformation Change & Communications Manager is responsible for supporting the delivery of effective change management and communication for Chaucer’s transformation programme. This role will be integral in executing the transformation change and communications plan, ensuring alignment with organisational objectives, and working closely with individuals across business to foster a positive experience and attitude towards change. The individual will assess the impact of changes and implement interventions to keep colleagues informed, engaged, and ensure they understand why transformation is happening, what it means for them, and where to go for information and support. Working closely with the Transformation Change & Communications Lead, this individual will work as part of the Transformation Management Office (TMO), with a close working relationship with Chaucer’s Marketing tea
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Job Descript
ionChange managem
- entSupport the Transformation Change & Communications Lead in the ownership of the holistic transformation change management approach and plan for Chau
- cerProactively engage business owners and teams in a partnering capacity to support and guide the organisation through cha
- ngeSupport in the management of the Transformation Business Owner and Advocates Network to drive engagement and support for transformation initiatives across Chau
ves
Communicat
- ionsSupport the Transformation Change & Communications Lead in the ownership and iteration of the central communications plan, ensuring it remains relevant and effec
- tiveSupport the Transformation Change & Communications Lead in the delivery transformation updates for TMO leadership and transformation stakehol
- dersReport on engagement across the business, and optimise communications strategy accordi
- nglyExecute communications activities, developing and delivering supporting assets includ
- ing:Transformation round-up communications to summarise key updates and milest
- onesIntranet updates featuring vlog and blog-style posts to share insights, lessons learned, success profiles, and spotlights to celebrate achievem
- entsDelivery of briefing materials and content for key events and governance fo
- rumsQuarterly iteration of frequently asked questions (FAQs) docum
- entsRegular refreshment of key message bank with the Chaucer ‘tone of voice’ to support all communications and ensure consistency across all chan
nels
Change behaviours and mi
- ndsetPromote a culture of adaptability and resilience by encouraging employees to embrace change and develop new behaviours that align with transformation initiatives and intended
ation
Skills and Compet
- enciesProject and Change Management - Leading change initiatives with a focus on readiness, adoption, and embedding sustainable practices and t
- oolingCommunications - Delivering clear, impactful communication across all channels, ensuring messages are consistent and aligned with the Chaucer ‘tone of
- voice’Employee Experience and Engagement - Championing employee-centric approaches to change and communications, ensuring positive experiences and high levels of enga
- gementChange Readiness - Assessing organisational preparedness for change and implementing strategies to build capability and resi
- lienceChange Behaviours and Mindset – Promoting a culture of adaptability and resilience by encouraging employees to embrace change and develop new beha
- vioursStakeholder Management - Building trusted relationships with stakeholders at all levels of the organisation to facilitate collaboration and support for transformation initi
- ativesCapability Building - Identifying skill gaps and supporting upskilling in change and communic
- ationsGovernance and Risk Awareness – Ensuring change and communications activities meet governance standards and mitigate
risks
Why Join C
haucer?Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever th
ey are.
We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued
success.
We offer:A flexible hybrid work model that supports individual and te
am needs.A diverse, inclusive culture that values people for who
they are.Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing