Transformation Manager

We're looking for a dynamic Transformation Manager to join our team. This is a broad and dynamic role with significant influence over the strategic direction of the company. The role is responsible for enhancing understanding, decisionmaking, and execution across all key areas of the business and operations.  

As the company undergoes rapid growth and expansion, this high impact role will play a key part in supporting and leading transformation initiatives as part of a unit focused on Change and Transformation for the business. These include driving the adoption of new or emerging missioncritical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.  

As a Transformation Manager you will be working on cuttingedge technology with a range of leaders within the business. This role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product or Technology domains. The role will support the Transformation Director and require close collaboration with senior leadership including Clevel executives to analyze existing processes and identify opportunities to drive efficiency through either enhanced output or automation.  

Candidates will be expected to drive and lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, clear communication of goals, effective stakeholder engagement and continued measurement of ROI. This includes defining project scope, working across cross functional teams, managing timelines and budgets, and delivering measurable outcomes that support organisational growth and operational efficiency.  

You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes. These initiatives could range from transforming how we engage with members to developing agentic frameworks that empower departments to operate more efficiently and effectively, or to designing and launching the service on a new channel. 

Key Responsibilities

• Lead and manage end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. 

• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. 

• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. 

• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. 

• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. 

• Analytics, reporting and instrumenting the business: This will include, as examples: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders  

• Operational analysis: This will include, as examples: understanding our workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channel, or proposition, to better driver operational efficiencies and improvements. 
  
  

• Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field.
• 3-5+ years of professional experience, ideally within a professional services environment (e.g., management consulting, investment banking, or an accounting firm).
• Ambitious and motivated to design and lead change. At Ten, we are focused on building the world's most trusted service business, and the opportunity is now. You should join if you believe you can contribute with high levels of ability, judgement, and commitment.
• High potential, with the aspiration and capability to grow into future leadership roles within the business.
• Highly numerate, naturally inquisitive, and deeply analytical, with the ability to translate complex data into clear, concise, and actionable insights.
• Strong ability to quickly learn and adapt to new technologies, processes, and business areas, driven by genuine curiosity and a desire to understand how things work.
• Ability to see the bigger picture and derive strategic insights from detailed numerical analysis.
• Self-driven and resilient, comfortable operating in ambiguous or evolving environments with multiple competing priorities.

• Recent experience using some of the following tools and languages:
• Data Visualization Tools: Tableau, Power BI, QlikView, or Looker.
• Data Transformation & Querying Languages: SQL, M Code, DAX, or similar.
• Automation Languages: Python, Java, C#, R, or similar.
• Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, or Zapier.
• Scripting for Workflow Automation: VBA, Shell Scripting, or JavaScript.
  

Guidelines for Hybrid/Home Office option:

• Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete
  
  

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus. 
• Hybrid working. You can combine working from home and working from the office. I
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. 
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. 
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. 
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world! 
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! 
• Be part of our global, dynamic, and inclusive Team, with diversity at its core. 
• Genuine career opportunities within a dynamic and international company. 

Who We Are
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."