Some key information
- 1 x Permanent and 3 x 12 month Fixed Term positions available.
- You will be based in one of our Somerset Council main Offices either in Taunton, Bridgwater, Shepton Mallet or Yeovil.
- Hybrid working will be offered in agreement with management.
- 37 hours per week - within our opening hours of 9am-5pm.
- 25 days annual leave, rising to 28 after 5 years continuous service.
- This is a great role to introduce you to Housing Options and Homelessness.
What will I be doing?
We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:
Acting as the first point of contact for customers, partners and other agencies
Triage cases of individuals who are homeless or at risk of homelessness, collecting relevant information about their circumstances.
Support customer self-service initiatives and identify opportunities for further enabling self-service.
Provide preliminary advice and information about homelessness and the prevention of homelessness.
What kind of experience or qualifications do I need?
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:
- Excellent communication skills.
- Experience in providing customer service in a housing or related environment.
- Experience in maintaining accurate records and case management.
We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.
What's in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Generous annual leave allowance, with the opportunity to purchase additional leave
- Staff discounts in gyms.
- Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
- Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
- A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
- My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...
Anything else I should know?
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
For an informal chat about the role, you can contact Sam Wenden, Head of Service Prevention, Homefinder and Accommodation by email at
[email protected]Interviews will take place week commencing 16th June.
If you have all the information you need, just hit the apply button - we can’t wait to hear from you.
DBS information
This role requires a Basic DBS via the online disclosure procedure.