UK & International Key Account Advisor

Job Description

Overview

Would you like to help enrich the lives of learners around the world?

At TTS we aim to give every child, every day,

a reason to love learning.

We're proud to have supplied schools and learning environments across the globe with innovative educational resources for 40 years offering over 50,000 resources, of which 6,000 are our own developed IP!

Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.

TTS is part of the RM Group – a pioneer in the education technology space, and since 2004, we share a vision to improve education outcomes worldwide.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit our website to find out more: https://www.tts-group.co.uk/

This role will be based within the Customer Services Department reporting to the Customer Service Manager with responsibility for handling all types of customer queries in a multi-channel environment. The department has teams based both in the UK and India with shared responsibility for delivering exceptional customer service at each touch point along the customer journey from the point of interest to order through to resolving any post-delivery queries and complaints. To provide customers with solutions and resolutions, this role will also work cross functionally with our Distribution Centre, Procurement, Sales, Digital, Marketing, Finance and Product teams as well as liaising directly with third party suppliers of products and services. The responsibilities of a Key Account Advisor include performing administrative duties, processing, and managing orders, resolving complaints, and preparing reports. To be successful as a Key Account Advisor, you should have strong customer service skills, as well as strong organisational and analytical skills.

This role requires you to work a minimum of 2 days per week in our Harrier Park, Hucknall office.

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities

As a Key Account Advisor, your role involves several crucial responsibilities. You’ll be assigned a selection of key strategic customer accounts. Your goal is to maintain strong relationships with these customers, ensuring their satisfaction and promoting long-term partnerships. As a primary point of contact, you will provide outstanding customer service. This involves promptly addressing queries, resolving complaints, and ensuring smooth communication between yourself and our customers. You will be required to efficiently manage order processing—from end to end. Accuracy and attention to detail are essential to ensure accurate invoices and timely deliveries. You will be expected to prepare reports related to order management and use your analytical skills to guide decision-making and help enhance overall performance. You will work closely with the Commercial Sale teams and other key stakeholders throughout the business. Effective communication is vital for resolving product and service-related queries and achieving first contact resolution.

Experience

• Excellent communication skills - both written and verbal
• A second language would be desirable but not necessary
• Knowledge of cultural nuances and sensitivity to cultural differences
• Ability to maintain confidentiality and professionalism in all interactions
• Ability to work to deadlines and prioritise and have excellent time management skills
• Ability to be adaptable, flexible, agile, resourceful, and multi-task
• Excellent decision, judgement, problem solving, conflict management and influencing skills with the ability to analyse data and information

At TTS we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.

Unfortunately, we are unable to offer visa sponsorship for this role.