Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Are you ready to embark on an exciting career as a Customer Service Advisor? Our team is seeking proactive individuals for a fixed-term role supporting the Warm Home Discount Scheme, representing and fostering relationships across diverse communication channels. In this role, you will deliver exceptional service for a critical government financial aid scheme, assessing and processing applications meticulously. You will communicate outcomes to applicants, handle challenges, and ensure adherence to guidelines. Your contributions will significantly impact community support and equitable access. Full training and support will be provided.
Seize this exciting opportunity to support the Warm Home Discount Scheme, which runs annually from October through to March, and develop a rewarding career in customer service with HGS. We have multiple start dates available from 20th October 2025.
This is a full-time, fixed-term position (37.5 hours per week), with working hours scheduled between 8:00am and 6:00pm, Monday to Friday. Apply today to register your interest!
HGS Champions a Coaching Culture
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What We Are Looking For
We are looking for individuals with strong IT skills, including Microsoft Packages, CRM, and email. We value professionalism, fast typing speed, accuracy, and excellent multi-channel communication and complaint management. Ideal candidates are flexible team players who thrive in fast-paced environments, take ownership of the customer journey, and possess strong analytical skills to interpret data effectively. This is a great opportunity for those eager to enhance their skills and experience while contributing to our team's success.
Requirements
- Customer Service/Contact Centre experience
- Excellent Communication and Customer Management Skills
To participate in this remote role, you will need a Windows-based laptop/desktop with the following specifications:
- Windows 10(22H2) / 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB of RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus program installed and kept up to date
- No screen recording software should be installed on the PC
- Proof of full virus scans periodically will be requested
- Bandwidth 10-15Mbps minimum
- USB Headset
- Webcam (not for calls)
As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
