User Experience Designer

UX/UI Designer (Costa Express), Permanent

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

Be part of the team shaping the future of Costa’s digital experiences, designing intuitive, accessible journeys for Costa Express and Pacto vending machines in high-traffic public spaces. Create digital solutions that delight customers, drive measurable impact, and perform reliably in the real world. Collaborate across teams to bring innovative ideas to life and help elevate the Costa digital experience worldwide.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

• Design engaging, user-centred digital experiences for Costa Express and Pacto, creating intuitive journeys from selection to product vend and loyalty rewards.
• Collaborate with Product, Development and Data teams to define problem statements, set success metrics, validate solutions and ensure high-quality, accessible designs to WCAG standards.
• Build user flows, wireframes, high-fidelity screens and run usability testing to iterate based on insights, optimising experiences under real-world conditions.
• Contribute to and evolve the Costa Digital Design System, ensuring design consistency, component re-use and cross-channel coherence globally.
• Advocate for insight-led UX through facilitating workshops, ideation sessions, and supporting other designers across App, Web and Kiosk digital products when needed. Driving continuous improvements that enhance customer satisfaction and measurable business impact.

Who you are

It’s your unique ingredients we’re interested in:

• Creative, user-focused designer experienced in UX and UI for kiosk, web and app, translating insights into intuitive, accessible digital experiences.
• Skilled in Lean UX, Design Thinking, prototyping, usability testing, and tools like Figma, Miro, and Adobe Creative Suite, with a strong eye for detail and brand consistency.
• Experienced in running research, defining hypotheses and success metrics, and turning data and insights into effective design solutions.
• Confident collaborator and communicator, facilitating workshops, presenting design decisions, and delivering high-quality solutions in fast-paced agile environments.
• Proven track record delivering scalable, production-ready designs for high-volume public devices, with knowledge of accessibility, internationalisation, loyalty mechanics, and design systems.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

Location - Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

This role will also involve occasional visits to our Costa Express office in Loudwater, High Wycombe, for in-person access to development machines, collaboration with team members and moderated usability testing.

For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values—Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.