User Researcher
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Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders.
Key Responsibilities:
User-centred Design Projects
- Design and execute comprehensive user research approaches tailored to project objectives.
- Develop insightful, phase-specific deliverables that guide product and service design.
- Communicate complex research findings and project scopes clearly to diverse audiences, ensuring strategic alignment.
Stakeholder Engagement
- Cultivate strong relationships with client teams, promoting understanding and buy-in for user-centred methodologies.
- Mentor stakeholders in UCD practices, enhancing organisational capabilities.
- Identify and propose innovative solutions and cross-sell opportunities, contributing to business growth.
Business Development
- Collaborate on crafting compelling proposals that integrate UCD principles.
Community Development
- Contribute to shaping Mastek’s UCD strategy and market propositions.
- Engage in developing the internal UCD community, fostering innovation and collaboration.
Qualifications:
Experience:
- Demonstratable experience in agile user research within complex programs.
- Proven track record of translating research into insights and solutions.
- Experience with GDS/NHS service standards is highly beneficial, particularly in healthcare contexts.
Skills:
- Strong stakeholder management and communication abilities.
- Proficient in facilitating both virtual and physical collaborative sessions.
- Adept at navigating and clarifying complex, ambiguous project landscapes.
- Competence or interest in service and content/communication design enhances candidacy.
Employee Benefits:
- Competitive salary with performance-related bonuses
- Professional development budget and resources
Why Join Us?
- We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion.
- You’ll join a culture that encourages innovation, collaboration, and continuous growth.
- We celebrate difference and believe diverse perspectives lead to stronger solutions.
- Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
- Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
- We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
Ready to Make an Impact?
📩 Apply now and help us build a more inclusive, digitally empowered future.