UX Designer
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Job Title: UX Designer
Location: Hybrid (2 office days per week in London minimum)
Contract Length: 2 Months (with scope for extension)
IR35: Outside
Interview Process: 1 Stage, MS Teams
We are supporting an AI-powered flexible payment platform built for utility providers in hiring a UX Designer to own the end-to-end customer experience of the platform as it enters its pilot phase.
This is not a post-build add-on role. The successful candidate will sit at the core of the product trio alongside the Product Manager and Tech Lead, taking full ownership of the enrolment journey, payment confirmation flow, notification design and every customer-facing touchpoint that determines whether users trust and adopt the platform. The work must meet rigorous FCA Consumer Duty and Ofwat regulatory standards from day one, and design outcomes will be assessed against real enrolment conversion metrics.
This role suits an experienced UX Designer with a strong portfolio across complex, regulated digital products, a genuine understanding of financially vulnerable users, and the confidence to operate as a peer in a technically strong, commercially sophisticated team.
Key Responsibilities
- Design and iterate the full enrolment funnel from payment request receipt through open banking consent, affordability assessment and confirmed payment plan, driving conversion through clear and low-friction UX
- Design the vulnerability declaration flow with sensitivity and compliance rigour, in line with FCA Consumer Duty and GDPR requirements
- Own the one-tap Variable Recurring Payment confirmation journey, including tariff and package impact illustration screens to help customers understand their payment choices before committing
- Define interaction patterns for the payment portal across web and mobile, working directly with the TypeScript and React front end engineering team
Essential Skills
- Strong portfolio demonstrating end-to-end UX across complex, regulated digital products, with financial services, utilities or ‘GovTech’ experience strongly preferred
- Proficiency in Figma, with the ability to produce production-ready specifications with annotated edge cases for a React and TypeScript engineering team
- Experience designing transactional and payment journeys with demonstrable impact on conversion or completion rates
- Comfortable with service design methods including journey mapping, blueprinting, jobs-to-be-done and facilitated co-design workshops
- Demonstrable experience designing for financially vulnerable or at-risk users, with strong understanding of plain English, accessibility to WCAG 2.1 AA standard and inclusive design principles
- Working knowledge of FCA Consumer Duty requirements as they apply to digital product design, particularly the fair treatment of customers in vulnerable circumstances
- Comfortable operating in a dual-track Agile environment, moving fast in discovery while feeding shaped and validated stories into a delivery sprint
- Confident presenting design rationale and research findings to non-design stakeholders
Desirable Skills
- Familiarity with open banking consent UX patterns and PSD2 or PSD3 user flow requirements
- Experience with Variable Recurring Payments, BACS or direct debit payment products
- Knowledge of Ofwat or water industry customer obligations
- Background in behaviour change design or financial wellbeing products
- Exposure to AI-driven or data-personalised consumer experiences