At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Overview:

We’re looking for a UX Writer to join our UX Writing and Content Design organisation in our Trips department. We’re a close-knit community made up of more than 70 writers. We’re right there in the thick of it, collaborating on product design, development and data analysis.
You’ll work in our Ground Transport division, where part of our mission is to provide the connected travel opportunities necessary to deliver the best value and experience for our customers. From car rentals to private transfers, you’ll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, including web and app.
You’ll partner directly with highly iterative product teams in our Manchester office, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You’ll report to the UX Writing Manager for your area who will support you in your growth and development.
UX Writers at Booking.com write clear and concise messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Product, Marketing, Brand and Legal to deliver at velocity and scale.

To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication.

Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.

Key Job Responsibilities and Duties:

Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing

Role Qualifications and Requirements:

You have at least 1 year of hands-on writing experience – in a UX writing, online, e-commerce or similar capacity
You have a native level fluency in English
You have a portfolio that demonstrates your writing and creative problem solving skills
You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences
You write copy that is intuitive, futureproof and scalable
You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research
You have a can-do attitude and work well in a team
You’re self-driven and take ownership of your learning and ideas to solve challenging problems in an evolving environment

You thrive on feedback, responding with creative thinking and iterations

You enjoy working with people of diverse backgrounds, cultures and disciplines

You’re a strong communicator with an eye for detail

You are able to prioritise multiple projects and a range of stakeholders with minimal guidance

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Career Development Opportunities

Learn more about Your Career Journey here.
Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.

UX Writer I - Car Rental

UK Visa Sponsorship Analytics