Vacancy: Senior Key Account Manager
Location
Harrow, England, United Kingdom
Employment TypeFull-time
Posted At5/8/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (58.0%).
Occupation TypeSales accounts and business development managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,200
(£28.31 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job title: Senior Key Account Manager Salary: Up to £65,000 per annum Location: Field based with travel to London and Swindon offices Contract Type: Full-time, permanent
This is a high impact, commercially driven role responsible for owning and growing BCS’s NHS portfolio, a substantial book of business spanning NHS Trusts, Integrated Care Boards (ICBs), NHS England, NHS Digital successor bodies, and associated public sector health organisations. The post holder is BCS’s most senior day to day relationship owner for these accounts and is expected to operate with authority and credibility at senior NHS leadership level.
Key Responsibilities
NHS Portfolio Ownership
This is a high impact, commercially driven role responsible for owning and growing BCS’s NHS portfolio, a substantial book of business spanning NHS Trusts, Integrated Care Boards (ICBs), NHS England, NHS Digital successor bodies, and associated public sector health organisations. The post holder is BCS’s most senior day to day relationship owner for these accounts and is expected to operate with authority and credibility at senior NHS leadership level.
Key Responsibilities
NHS Portfolio Ownership
- Own and manage BCS’s NHS and public sector health account portfolio, covering NHS Trusts, ICBs, NHS England directorates, and associated bodies.
- Maintain deep, up-to-date knowledge of each account’s digital strategy, workforce priorities, budget cycles, and key decision-makers.
- Serve as BCS’s senior point of commercial accountability for the NHS portfolio, ensuring consistent delivery and client confidence.
- Maintain detailed, structured account plans for all tier-1 and tier-2 accounts, reviewed and updated on a quarterly basis.
- Track NHS budget cycles, procurement windows, and framework agreements to ensure BCS is positioned at the right time in every buying process.
- Build and sustain strong relationships at multiple seniority levels within NHS organisations: Chief Digital and Information Officers (CDIOs), IT Directors, Heads of Digital Workforce, Learning & Development leads, and procurement teams.
- Lead Quarterly Business Reviews (QBRs) and executive briefings that demonstrate BCS’s impact on NHS digital workforce outcomes and align on future priorities.
- Navigate the complexity of NHS stakeholder landscapes, including multiple decision-makers, committee-based procurement, and politically sensitive environments.
- Own and exceed an annual revenue target covering renewals, upsells, cross-sells, and new product expansion across the NHS portfolio.
- Identify and pursue growth opportunities across BCS’s full portfolio: professional IT certifications (including BCS qualifications and digital skills accreditation), corporate training, eLearning, FEDIP membership, and organisational digital skills assessments.
- Develop tailored commercial propositions that connect BCS’s offer to NHS digital workforce strategy priorities, presenting compelling business cases in the language of NHS outcomes and value for money.
- Lead contract negotiations with confidence, including framework call-offs, multi-year agreements, and volume-based licensing, ensuring strong commercial terms for BCS.
- Manage the full account-based sales cycle, including pipeline development, forecasting, and close planning through Salesforce.
- Work with BCS’s marketing and bid teams to respond to NHS procurement exercises, tenders, and framework applications where required.
- Produce and maintain insight-driven account plans that map each NHS client’s digital workforce strategy to BCS’s solutions, identify revenue opportunities, and flag commercial risk.
- Identify whitespace opportunities within the NHS — Trusts, ICBs, or functions not yet engaged with BCS — and develop targeted outreach strategies in collaboration with the wider sales team.
- Contribute to BCS’s NHS sector strategy by feeding back market intelligence: client needs, commissioner priorities, competitor activity, and emerging digital skills demands.
- Proactively manage renewal pipelines across the NHS portfolio, ensuring no contract is lost through late engagement or poor planning.
- Identify at-risk accounts early — particularly those affected by NHS restructuring, budget pressures, or leadership change — and implement targeted recovery plans.
- Monitor satisfaction, NPS, and service delivery performance, working with BCS operations and delivery teams to resolve issues promptly.
- Maintain accurate, real-time CRM records in Salesforce to support forecasting, pipeline health reporting, and senior management visibility.
- Represent BCS at NHS and health informatics sector events, conferences, and forums (e.g. HETT, NHS ConfedExpo, Digital Health Summer/Winter Schools).
- Build BCS’s profile within the NHS digital and health informatics community, including engagement with FEDIP, BCS Health, and relevant professional networks.
- Contribute to thought leadership activity — supporting BCS content, policy positioning, and sector commentary relevant to NHS digital workforce development.
- Work cross-functionally with BCS Marketing, Product, Learning Solutions, Group Operations, Finance, and Bid teams to co-ordinate NHS activity and improve client outcomes.
- Share NHS market intelligence and client insight with product and policy teams to inform BCS’s health sector roadmap.
- Support and mentor less experienced KAMs engaging with NHS or public sector accounts.