Venue Operations Coordinator

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Venue Operations Coordinator to join the Venue Operations team on a permanent basis.

Job Title : Venue Operations Coordinator

Department : Venue Operations

Reports to : Venue Operations Supervisor

Direct report(s) : N/A

Salary Banding : c.£35,500

Job Level : Core

Location : This role is contractually based at Allianz Stadium

Employment Type : Permanent

Working Hours : This is a full-time role, covering 48hrs per week

Application Information:

• Please submit an anonymised CV (i.e. please exclude personal details).
• The closing date for applications is Wednesday 22nd April at 5pm.

To help us get to know your unique experience and voice, we kindly ask that you complete your application without the use of AI‑generated content. This ensures we can fairly and accurately understand your skills, perspective, and suitability for the role.

The Role:

The role of the uniformed Venue Operations Coordinator is to operate the effective provision of security for the RFU, Allianz Stadium, venue, and its environs. Based at the stadium complex and works within a team that operates on a scheduled rota covering 24 hours, 7 day a week, 365 day a year period.

This role requires the individual to respond to all requests for security services and first aid, operate all life support and security systems, maintain accurate logs and reports, follow processes and procedures, and assure the safety and welfare of all staff and visitors across the venue.

The venue has a spectator capacity of 82,000 and the complex includes a 156-bedroom Radisson Red Hotel, a TW2 Health & Fitness leisure club, conference and banqueting facilities, a performing arts centre, a rugby store, and office accommodation, making the stadium a 365 day a year business.

The Team:

You will be part of a team of three operations one of two daily security shifts; this team is an integral part of four team responsible for the 24-hour security and safety of the venue. The team is part of wider venue team responsible for venue events, facilities, grounds, and the office services functions, led by the Venue Director.

Some key responsibilities include:

• Providing first class customer service
• Welcoming and assisting visitors, contractors, and staff.
• Controlling and recording vehicular and pedestrian entry and exit
• Conducting site patrols as directed
• Maintaining the secure integrity of the venue
• Issue and return of keys and monitor their use and return.
• Monitoring of the CCTV system, reacting to alarms
• Responding to incidents and emergencies
• Conduct initial investigations and present findings.
• Report writing
• Provide security operations to corporate events.
• Working as part of match/event day team as selected and rota dependent. Reacting to and reporting on Health & Safety and or facility maintenance issues.
• Produce Staff and visitor pass and managing their use.
• Actively collaborate with colleagues to contribute to the development and delivery of Venue Operations strategic, business, and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• SIA door supervisor (Mandatory)
• SIA CCTV (Public Surveillance)
• First aid at work qualified (3-day course)
• Full UK driving license.
• IOSH Working Safely
• Fire Warden Trained
• Hold a level 2 award security qualification (or be prepared to work towards achieving this in the first year of employment)
• Security experience in a customer facing environment.
• Experience working in a control room and able to operate CCTV, access control and fire prevention/alarm systems
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Hold a level 2 award in stewarding or crowd safety qualification.
• Competent IT skills with a sound knowledge of the Microsoft Office suite.
• Passionate about delivering great customer experience to internal and external stakeholders
• Excellent communication at a variety of levels
• Pride in appearance
• Good written and notetaking skills
• Team player
• Self-motivated, reliable and conscientious
• Stamina and perseverance
• Calm under pressure
• Ability to follow and implement guides and procedures
• Personal integrity and disciplined professional standards
• Able to work on own initiative, prioritise work and meet deadlines.

Additional Information:

• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.