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We’ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
The Vertical Lead is accountable for revenue growth, retention and client success within a vertical or client segment. The role provides commercial and strategic leadership to Account Management teams, ensuring deep knowledge of clients, proactive risk management and high-quality account planning.
How to make an impact
Client & Revenue Ownership
Own a defined portfolio of clients within a specific vertical or segment.
Drive revenue growth through renewals, upsell and expansion opportunities.
Protect against churn through proactive identification and management of client risk.
Maintain a strong, up-to-date understanding of client priorities, organisational changes and market developments.
Account Planning & Risk Management
Ensure robust and current account plans are in place for all key accounts.
Continuously assess account health, risks, and growth opportunities.
Anticipate issues before they escalate by staying close to client activity, feedback and sentiment.
Challenge and support Account Managers on account strategy, execution, and prioritisation.
Team Leadership
Lead and coach Account Managers aligned to the vertical.
Set clear expectations around ownership, quality of account planning and client engagement.
Act as the escalation point for complex client or commercial issues.
Support consistency and accountability across the team.
Client Engagement & Execution
Ensure structured and effective client engagement rhythms, including regular reviews and strategic check-ins.
Maintain oversight of key client communications and interactions.
Step in directly with clients where senior engagement is required.
Cross-Functional Collaboration
Work closely with Sales, Marketing, Finance and Product to ensure alignment on pipeline, pricing, roadmap and delivery dependencies.
Represent the voice of the client and the vertical internally.
Ensure client feedback and risks are clearly communicated and acted upon.
Performance & Reporting
Own vertical-level performance metrics, including revenue, retention and client satisfaction.
Provide clear visibility on risks, opportunities and trends across the vertical.
Use data and insight to drive informed decision-making.
About you - Your background
Strong background in account management with ownership of complex client portfolios.
Commercially focused, with proven experience driving growth and retention.
Highly organised and detail-oriented, with strong account planning discipline.
Confident leader and coach, able to challenge constructively and support development.
Strong stakeholder management and communication skills.
Comfortable operating in an environment with multiple priorities and dependencies.
This role is based in London