Role: Veterinary Care Assistant/Receptionist
Location: Mount Road Vets, Manchester
Contract: Part-Time, 6 month contract
Our core values are what make the group a successful and fun place to work.
WE CARE -We care for animals and people, keep our promises, treat each other with decency and respect.
WE DARE -We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.
WE SHARE -We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
This role is a combination role primarily on Reception, with the addition of VCA duties where applicable to support the needs of the business.
The purpose of the role is to provide exceptional levels of customer service to clients and ensure quality care for their pets. You will be the vital link between the clinical team, the administration and leadership team with strong attention to detail and professionalism.
Previous VCA experience or existing qualification is preferred but not essential. Previous Reception experience is required.
Main duties include:
Reception:
- Answer the phone and communicate with clients and suppliers.
- Monitor and respond to emails professionally and in a timely manner
This is a part-time fixed term contract role working 24hrs over 3 days per week, 09:30-18:30.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
£15,912pa pro-rata