Veterinary Client Care Advisor / Receptionist
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Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Advisor
Location: 608 Vet Practice (Acocks Green, Bentley Heath and Solihull)
Job Type: Full-Time, Permanent
Hours: 37.5 - 40 hours per week
Shifts: Ideally 4 long days (to include 3 x 8am-7pm shifts) plus 1 in 4 Saturdays, 8am - 1pm).
608 Vets is recruiting for a professional Client Care Advisor to join their team on a permanent basis.
Our client care team are the first point of contact for our clients, both existing and new, and are therefore responsible for representing the business in a professional and enthusiastic manner and for giving our clients confidence in our award-winning care. It's not always about knowing the answer; it's about finding the answer and following through with a resolution for every enquiry.
Our front of house team face a huge spectrum of queries, from the routine to the downright bizarre, and no two days are ever the same. Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies, including the Royal College of Veterinary Standards.
Job Title: Client Care Advisor
Location: 608 Vet Practice (Acocks Green, Bentley Heath and Solihull)
Job Type: Full-Time, Permanent
Hours: 37.5 - 40 hours per week
Shifts: Ideally 4 long days (to include 3 x 8am-7pm shifts) plus 1 in 4 Saturdays, 8am - 1pm).
608 Vets is recruiting for a professional Client Care Advisor to join their team on a permanent basis.
Our client care team are the first point of contact for our clients, both existing and new, and are therefore responsible for representing the business in a professional and enthusiastic manner and for giving our clients confidence in our award-winning care. It's not always about knowing the answer; it's about finding the answer and following through with a resolution for every enquiry.
Our front of house team face a huge spectrum of queries, from the routine to the downright bizarre, and no two days are ever the same. Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies, including the Royal College of Veterinary Standards.
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
Veterinary industry experience is not crucial; however, the steep learning curve will make it a definite bonus. Other valuable experience can be drawn from customer service roles and administrative positions in the healthcare sector.
Other skills and characteristics of successful applicants will include computer literacy, patience, multi-tasking, and proactivity.
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
With over 90 years of experience, we are a well-equipped practice with our own Out of Hours service, which allows us to provide high-quality primary care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.
608 Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that pr
ioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about 608 Vets , Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about 608 Vets , Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.