Victim Caseworker Specialist – Fraud

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

Catch22’s Greater Manchester Victim Services is looking for a dedicated Victim Care Specialist – Fraud & Finance to deliver enhanced, person-centred support to victims of fraud and economic crime.

Alongside working with victims of various forms of crime in the Greater Manchester region, you will provide direct support to victims—helping them navigate the criminal justice system, understand their rights, and recover from the emotional and financial impact of fraud. You'll manage your own caseload, design innovative preventative sessions, and work closely with key partners like Action Fraud and GMP. You’ll also co-develop accessible, engaging resources for diverse groups and help upskill colleagues in fraud-specific support.

This is an exciting opportunity to shape victim services in Catch22's growing Victim Service.

Qualifications

• GCSE English and Maths (or equivalent) – essential
• Relevant qualification in victim support or economic crime – desirable
  
  

Experience & Skills

• Proven experience working with vulnerable individuals
• Strong understanding of fraud and economic crime victimisation
• Excellent verbal and written communication skills
• Ability to collaborate with multiple agencies and manage high-volume caseloads
• Confident delivering awareness sessions and designing tailored interventions
• Proactive, empathetic, and solutions-focused approach
  
  

Other Requirements

• Flexibility to work in the community and outside standard hours
• Full UK driving licence and access to a vehicle for business use
  
  

Additional Information

Closing Date: Thursday April 1st at 1630.

Catch22 reserves the right to withdraw the vacancy prior to the advertised closing date for any reason. Early application is advised.

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3640X in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract: Permanent

Hours & work pattern: Full time, 37.5 hours per week.

Salary: £27,000.00

Location: Hybrid offer 2 days at GMP Force HQ and 3 days WFH (Work from Home) or out in the community or other partner locations.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift information:

Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

Every 4 week term will include one working Saturday (with a non-working week day during that week) and one Sunday on call.

Shift start times and end time will be between 0800-1800 and be a 7.5 hour work day.

To Apply:

Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please contact recruitment@catch-22.org.uk for more information.

Missing Links?

A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts.

Catch22 Justice requests no contact from agencies or media sales

Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.