VP of Professional Services

Application Deadline: 24 April 2026

Department: Professional Services

Location: Belfast

Description

Imagine catching criminals before they strike—that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks.

Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime—it’s about making the financial world safer and more trustworthy for everyone.

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

After successfully securing PI investment to fuel our ongoing growth and to further invest in our AI products, we are currently building out our Tech Hub in Belfast - this is a super exciting time to join Napier in Belfast as we expand.

The Role: VP of Professional Services

The VP of Professional Services is the driving force behind how our clients experience Napier. You’ll lead the full journey, from implementation to long‑term success, ensuring every customer feels the impact of our technology quickly, consistently, and at a world‑class standard.

As the owner of our global delivery organisation, you’ll set the vision and build the operational engine that powers exceptional client outcomes. You’ll shape strategy, elevate delivery excellence, and champion a culture that helps organisations around the world unlock the full value of Napier’s platform.

Your day to day: VP of Professional Services

Strategic Leadership

• Champion a truly global delivery model by aligning and empowering our major Professional Services hubs in Belfast and Kuala Lumpur, ensuring seamless collaboration, knowledge‑sharing, and consistent delivery excellence across regions.
• Define and execute the global Professional Services strategy aligned to company objectives and revenue targets.
• Build, scale, and mature a delivery organisation that can support enterprise, multi‑market, and strategic accounts.

Delivery & Implementation Excellence

• Own end‑to‑end implementation methodology, governance, and quality assurance across all delivery teams.
• Drive repeatability through standardised frameworks, playbooks, project methodologies, and best practices.
• Ensure on‑time, on‑budget, and high‑quality implementations across all client programmes.

Team Leadership & Development

• Lead and develop global Professional Services teams, including Implementation, Technical Consulting, Project Management, PMO, and Integration functions.
• Build a high‑performance, scalable team structure with clear role definitions, capability frameworks, and progression pathways.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational & Commercial Ownership

• Own services P&L including forecasting, utilisation, margin optimisation, and delivery capacity planning.
• Develop scalable engagement models including packaged services, premium services, and partner‑driven delivery options.
• Support Sales in scoping complex deals, defining delivery estimates, and shaping winning proposals.
• Partner closely with Finance to optimise PS financial tracking and reporting, delivering a more robust set of MI to teams and senior stakeholders.
• Ensure successful delivery of the PSA Tool (Kantata) implementation, driving adoption across the PS organisation, and improving the accuracy and predictability of revenue, margin and resource forecasting, tracking, and reporting.

Client & Stakeholder Engagement

• Act as an executive sponsor on strategic or at‑risk implementation programmes.
• Build trusted relationships with senior client stakeholders, ensuring long‑term adoption and value realisation.
• Ensure client feedback is captured, prioritised, and fed into product and delivery roadmaps.

Do you have what it takes?

Essential

• Proven track record leading Professional Services, Delivery, or Implementation teams in a SaaS or enterprise technology environment.
• Direct experience of delivery ideally to banks or large enterprise customers in a regulated environment
• Experience overseeing global teams and complex multi‑market delivery programmes.
• Strong commercial acumen, including P&L ownership and services margin management.
• Deep understanding of implementation methodologies, project management frameworks, and enterprise client onboarding.
• Demonstrated ability to build and scale high‑performing delivery organisations.

Desirable

• Background in a fast‑growth scale‑up or digital transformation environment.

Why Napier?

• Comprehensive private healthcare through AXA covering optical, audio & dental.
• 25 days of annual leave + bank holidays, your birthday and a wellness day
• Dedicated pension plan through Aviva
• Life Insurance 4x your annual salary
• Enhanced Maternity & Paternity leave
• Income protections policy
• Work from anywhere for up to 1 month
• Access to our employee wellbeing programme.
• Gym membership discounts.
• Flexibility in work schedules and locations, ensuring a work-life balance.
• This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
• An open and flexible culture that allows you to work in the best way for you.

Please note applicants must have the right to work in the United Kingdom. We are unable to offer sponsorship or take over sponsorship of employment visas at this time.