Waiter/Waitress

Waiter/Waitress - Ballroom - Full-Time

Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

Do you have a passion for impeccable service and exquisite food?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

Role Specification

• Providing efficient, courteous, and professional service at all times, undertaking new or refresher training sessions as required.

Assisting in the delivery of all aspects of the food and beverage service to our guests, in all areas of the hotel & spa.

Having the ability to answer guest queries in a polite and helpful manner.

Having the ability to run a section in any restaurant across the business at any given dining time, including Breakfast, Afternoon Tea, Lunch and Dinner.

Keeping front and back of house areas clean, tidy and set up for any function in line with BEOs and to comply with all closedown and setup procedures.

Personal Specification

Essentials

• Have previous experience in a similar role within the hospitality industry.
• Have a good understanding of food hygiene and quality standards.
• Have the ability to work under pressure and in a fast-paced environment.
• Have excellent interpersonal and communication skills.
• Applicants must have the right to work in the UK - sponsorship is not available for this role.
  
  

Desirables

• Experience with large volume covers.
• Food Safety Training.
  
  

Shift Pattern

• Working 5 out of 7 days per week (Full-Time)

Shifts will cover mornings, afternoons and evenings

37.5 hours per week

Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business. This includes weekends and bank holidays.

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality
• Complimentary use of the leisure and spa facilities
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Discount on overnight stays and spa days
• 20% discount on retail
• 30% discount on food and drink
• Leisure and Spa benefits
• Annual complimentary spa day on your work anniversary
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• Opportunities for professional development and career advancement
  
  

People say you can’t choose your family, well we choose you to be part of ours!

Skills

Fine Dining Experience

Fast-Paced Experience

Customer Service