Warranty Controller

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.

As part of the Quality team the Warranty Controller is responsible for the administration and control of all warranty and repair activities across multiple product ranges for a global customer base. The role ensures the efficient processing, tracking, and resolution of warranty claims and product returns, while maintaining compliance with import/export regulations, customs requirements, and international shipping procedures.

Working closely with customers, distributors, logistics providers, and internal departments, the Warranty Controller acts as a central point of contact to deliver a professional and seamless warranty experience. Responsibilities include coordinating in-warranty and out-of-warranty repairs, managing return shipments, preparing repair documentation and reports, administering advance warranty replacements, and supporting invoicing and credit processes.

The role also involves liaising with Production, Engineering, Quality, Stores, and Warranty Repair Technicians to ensure repair issues are resolved efficiently, KPI and repair data is accurately maintained, and customers are kept informed throughout the repair process.

Key Responsibilities

• Support and coordinate a team of repair engineers/technicians, ensuring effective prioritisation, scheduling, and management of warranty repair activities while maintaining regular customer updates
• Implementing and/or using online portal systems to streamline and automate customer return processes
• Coordinate with customers and dispatch teams to ensure the timely shipment of repaired units

Ability to manage multiple tasks and prioritise workload in a fast-paced environment

Customer-focused approach with strong problem-solving skills

Ability to work collaboratively across multiple departments and stakeholders

Proficient in Microsoft Office and experience using ERP systems

Strong time management skills with the ability to meet deadlines

Ability to work independently and as part of a team

5+ administration, logistics, customer service, or technical support roles

Experience within a customer support, service coordination, or operations environment

Experience of introducing and/or using online portal systems to allow automation of customer returns

Experience managing customer requests, returns, or service-related processes

IT Skills (Word / Office / Outlook)

Maths / English GCSE or equivalent

Benefits

• 25 days holiday + Bank Holidays
• New flexible holiday scheme
• Bupa Healthcare package
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance based annual bonus scheme
  
  

For full details of the job please download the job description by following the link below:

Please Note

Warranty Controller - Job Description.pdf

For further information or an informal chat contact our Internal Recruitment Team, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.

Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.

Job Applicant Privacy Notice.pdf