Waste Contract Assistant
UK Visa Sponsorship Analytics
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Occupation Type
Records clerks and assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
This role has a starting salary of £33,552 per annum, based on a 36-hour working week.
We are thrilled to be hiring a Waste Contract Assistant to join our fantastic Waste and Circular Economy team. We offer flexible working, and you will predominantly work from home with travel required to attend meetings and occasional site visits.
This is a varied role with some of the responsibilities being to manage the waste operations inbox and respond to resident enquiries, liaising with our contractor regarding day-to-day operational matters and supporting the waste team with data management tasks.
We are proud of our strong focus on development and excellent track record of promoting internally.
Our Offer to You
As our Waste Contract Assistant, you will work closely with the Waste Operations Manager and our contractor to resolve queries and provide information to residents regarding our waste policies and procedures.
A key part of the role will be assisting with data management and data analysis, to ensure that we monitor effectively the performance of our operational waste contracts and facilities. We will provide you with full training including our waste management policies and procedures as well as Surrey County Council mandatory training, shadowing internal colleagues and on the job training with further external training available where required.
Surrey County Council is the Waste Disposal Authority (WDA) for Surrey. The WDA is responsible for managing around 530,000 tonnes of municipal waste per annum.
The WDA currently has an appointed contractor to manage its waste disposal facilities in Surrey, which includes the operation of 4 Waste Transfer Stations (WTS),14 Community Recycling Centres (CRCs) and the Eco Park waste treatment facility. The contract has complex financial, operational and performance provisions that require detailed monitoring procedures to determine contract payments.
The CRCs are provided for residents to dispose of household waste which cannot be collected from the kerbside. They are one of the most significant public-facing services the council provides, and they attract approximately 2.7 million visitors each year.
In contrast the WTS and the Eco Park waste treatment facility receives waste collected from households by the 11 districts and boroughs Waste Collections Authorities (WCA).
Your Application
We are thrilled to be hiring a Waste Contract Assistant to join our fantastic Waste and Circular Economy team. We offer flexible working, and you will predominantly work from home with travel required to attend meetings and occasional site visits.
This is a varied role with some of the responsibilities being to manage the waste operations inbox and respond to resident enquiries, liaising with our contractor regarding day-to-day operational matters and supporting the waste team with data management tasks.
We are proud of our strong focus on development and excellent track record of promoting internally.
Our Offer to You
- 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer’s leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
As our Waste Contract Assistant, you will work closely with the Waste Operations Manager and our contractor to resolve queries and provide information to residents regarding our waste policies and procedures.
A key part of the role will be assisting with data management and data analysis, to ensure that we monitor effectively the performance of our operational waste contracts and facilities. We will provide you with full training including our waste management policies and procedures as well as Surrey County Council mandatory training, shadowing internal colleagues and on the job training with further external training available where required.
Surrey County Council is the Waste Disposal Authority (WDA) for Surrey. The WDA is responsible for managing around 530,000 tonnes of municipal waste per annum.
The WDA currently has an appointed contractor to manage its waste disposal facilities in Surrey, which includes the operation of 4 Waste Transfer Stations (WTS),14 Community Recycling Centres (CRCs) and the Eco Park waste treatment facility. The contract has complex financial, operational and performance provisions that require detailed monitoring procedures to determine contract payments.
The CRCs are provided for residents to dispose of household waste which cannot be collected from the kerbside. They are one of the most significant public-facing services the council provides, and they attract approximately 2.7 million visitors each year.
In contrast the WTS and the Eco Park waste treatment facility receives waste collected from households by the 11 districts and boroughs Waste Collections Authorities (WCA).
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
To apply, we request that you submit a CV and you will be asked to answer the following 4 application questions:
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Jodi Johnston by e-mail at Jodi.johnston@surreycc.gov.uk
The job advert closes at 23:59 on 08/04/2026 with interviews to follow.
You will need to have the willingness and ability to travel around the county to meet the demands of the role. Many of our locations are not served by public transport therefore you will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area.
Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
Local Government Reorganisation (LGR)
- Excellent written and verbal communication and interpersonal skills
- Experience working in a customer service or operations role
- Good IT skills, including Microsoft applications
- Basic data analysis and data management skills
- Willingness to learn
- Ability to work on your own and as part of a team
To apply, we request that you submit a CV and you will be asked to answer the following 4 application questions:
- Please tell us about any transferable skills or experience you have that will be relevant for this role
- Please tell us about a time when you have helped resolve a query or provided information to customers, residents, or stakeholders. In your answer, please explain:
- what the query or issue was,
- how you gathered and communicated the information, and
- what the outcome was.
- Please tell us about any previous experience you have of working in or with the waste management sector.
- Full training will be provided, but the role involves working within a highly regulated and complex operational environment. Please provide an example of when you have had to learn new processes, technical information, or industry‑specific procedures as part of a job or project. Explain how you approached learning, how you applied the knowledge, and how you ensured accuracy in your work.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Jodi Johnston by e-mail at Jodi.johnston@surreycc.gov.uk
The job advert closes at 23:59 on 08/04/2026 with interviews to follow.
You will need to have the willingness and ability to travel around the county to meet the demands of the role. Many of our locations are not served by public transport therefore you will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area.
Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council
Commitment Wording
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.