Water Framework Contracts Manager
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with United Utilities. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Role Details
Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
Job Purpose
To be the key interface between UU Water operations and the primary contract partners that work on our network on our behalf. Manage our core water partners on our Network Maintenance Service (NMS) framework to ensure they meet operational need, deliver within key contracts KPIs and SLAs, and deliver VfM service for our customers.
Lead, manage and intervene on behalf of the contract partners in support of operational delivery. Provide subject matter expertise on contractual operational KPIs and Service Level Agreements, including the assurance of internal UU processes, obligations and expectations.
Monitor commercial cost and revenue dynamics with commercial colleagues to ensure that financial incentives are operating as intended, contributing directly to operational performance.
Accountabilities & Responsibilities
- Lead the strategic direction of contracts, identifying opportunities for improvement in service provision, designing lean processes, and embedding a companywide core water vision and strategy to achieve strategic objectives and regulatory goals.
- Ensure clear accountabilities for partner facing processes across the network and delivery teams by working closely with leadership to define roles and responsibilities, foster collaboration, and driving understanding of team contributions. These include job promotion, work scheduling, work bank and fluidity management, work estimate / target cost models and management of operational success criteria.
- Lead and manage relationships with framework partners at a senior level. This includes the management of escalations and incidents, performance assurance and improvement, partner resourcing and medium-term programme management and outlook.
Technical Skills & Experience
- Has knowledge and experience managing outsourced service and engineering contracts, particularly in the utilities or other adjacent sectors.
- Demonstrates excellent understanding of services, contracts, end-to-end processes, and contract management, with a strong grasp of business strategy and commercial issues.
- Experience working across internal stakeholders, managing competing demands and creating commercial clarity to enable outsourced delivery. Routinely operates at Dir and MD level, leading performance review processes and improvement.
- Passionate about service excellence, improving customer experience, and driving satisfaction through effective communication, presentation, and influencing skills.
- Balances long-term strategic planning with the ability to react and adapt to changing circumstances, ensuring effective decision-making and resource allocation.
- Champions change and innovation, identifying opportunities for improvement, driving efficiencies, and creating an environment that encourages learning and development for all team members.
Qualifications
Essential Qualifications
- Bachelors Degree or equivalent professional qualification
Other
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.