Website Manager
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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful digital experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
To support our continued growth, we’re recruiting a Website Manager to take ownership of our core digital product and lead the next phase of our online evolution.
Reporting into the Head of Digital, you’ll manage the performance, stability and optimisation of our website, ensuring it delivers an exceptional user experience and strong conversion outcomes. This is a hands‑on role at the heart of our digital strategy.
Salary : Up to £45,000 per year
The role
You’ll lead the end‑to‑end management of our website — from roadmap planning and content governance to technical enhancements, analytics and release management. Working closely with Developers, SEO, PPC, Content, Social and wider commercial teams, you’ll help ensure families can quickly find the care and support they need online.
Key responsibilities include:
- Owning a rolling 12‑month website roadmap
- Maintaining a fast, stable, accessible site that meets Core Web Vitals and performance targets
- Managing content governance, publishing workflows and on‑brand accuracy
- Overseeing triage, backlog management and release cycles
- Monitoring analytics, CRO performance and user behaviour to drive improvements
- Ensuring GDPR compliance and strong data governance across all forms and tracking
- Reporting on website KPIs and recommending optimisation opportunities
- Collaborating with internal teams and external agencies to support digital campaigns
- Contributing to vendor, tooling and technology decisions
Who you are
You’re a proactive, detail‑driven website specialist with strong digital product instincts and a passion for UX, performance and conversion.
You bring:
- Hands‑on experience managing WordPress websites at scale
- Knowledge of themes, components, plugins and basic PHP/HTML/CSS/JS
- Strong understanding of UX, CRO and site architecture
Desirable:
- Accessibility (WCAG 2.2 AA) knowledge
- Experience with major website migrations or re‑platforming
- Experience with AWS or similar hosting environments
- Familiarity with Git workflows
Why Helping Hands
- A key role shaping a mission‑critical digital product
- Hybrid working from our Alcester Support Office
- A collaborative, supportive and purpose‑driven culture
- Real opportunity to influence digital strategy and user experience
- A workplace where everyone is welcomed, supported and valued
Helping Hands is proud to champion a diverse and inclusive workforce. All applications are considered fairly under our Equality and Diversity Policy.