Welfare Benefit - Rights Advisor

Job Description

Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

Are you passionate about making a real difference to residents’ financial wellbeing? Do you have the expertise to help people navigate the welfare benefits system and improve their long‑term financial resilience? If so, we’d love to hear from you.

Croydon Council is looking for a dedicated Welfare Rights Adviser to join our Financial Inclusion and Rent Accounting service. This is a key role supporting Council tenants across the borough—maximising household income, preventing rent arrears, and helping residents sustain their tenancies.

About The Role

As a Welfare Rights Adviser, you will:

• Provide high‑quality welfare benefits advice, ensuring residents receive their full benefit entitlement.
• Deliver expert casework on Housing Benefit, Universal Credit, disability benefits, Pension Credit, and more.
• Prepare and manage mandatory reconsiderations, appeals and tribunal submissions.
• Work closely with housing teams, social care, health partners, and voluntary sector organisations to support vulnerable residents.
• Prioritise and manage a busy caseload, making sound decisions based on legislation, guidance and individual needs.
• Identify income‑maximisation opportunities, including access to the new Crisis and Resilience Fund and other financial support schemes.
  
  

This role is essential in protecting tenancies, preventing financial hardship, and helping residents achieve stability.

About You

We’re looking for someone with:

• Substantial experience in Welfare Rights advice, including complex casework and appeals.
• Strong knowledge of welfare benefits legislation, Universal Credit rules, disability‑related benefits, and housing‑related support.

Excellent communication skills, with the ability to explain complex information clearly and empathetically.

Analytical skills to interpret legislation, assess entitlement, and make robust decisions.

Experience working with vulnerable residents, including those with disabilities, long‑term health conditions or mental health challenges.

The ability to work both independently and collaboratively as part of a multidisciplinary team.

Why Join Us?

• An opportunity to make a direct, positive impact on residents’ lives.
• Work within a supportive service committed to fairness, inclusion and resident‑focused outcomes.
• Training and development opportunities to build and enhance your professional expertise.
• A workplace that values innovation, teamwork and integrity.
  
  

Additional Information

• The post holder may be required, on occasion, to work outside normal office hours, including evenings and weekends, to attend meetings and community events.
• Capacity to travel independently across the borough is required.
  
  

To view the Welfare Benefit- Rights Advisor role profile please Click here .

About Us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities
  
  

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working
  
  

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.