Welfare Officer
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Are you a kind, caring and compassionate individual with a passion for supporting learners to succeed?
NCC East are looking for a passionate and dedicated Welfare Officer to join our team on a fixed term basis to cover a period of maternity leave and play a key role in supporting our learners' well-being and development.
You’ll bring a positive, proactive approach, supporting individual needs while promoting independence, confidence and personal development. As a self‑starter and motivator, you’ll help shape positive behaviours and attitudes, building learners’ resilience and essential work and life skills.
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday to Thursday 8am – 4pm and Fridays 8am to 1:30pm
Contract: Fixed Term (12 months maternity cover)
Grade: TM3
Target Salary: £35,180 per annum
Location: NCC East, Bircham Newton, Kings Lynn, Norfolk, PE31 6RH
Special Requirements: Full driving licence, preferably with D1 (minibus)
Provisional Interview Dates: Interviews are expected to take place online via Microsoft Teams on Friday 15th and Monday 18th May 2026
About the Role
As a Welfare Officer, you’ll play a vital role in supporting the health, wellbeing and safeguarding of our residential learners. From providing pastoral and mental health support to delivering engaging on‑ and off‑site activities, you’ll help create a safe, positive and enriching learner experience.
Working as part of a dedicated Welfare team, you’ll liaise closely with colleagues, parents/carers, employers and external agencies. Safeguarding sits at the heart of the role, and you’ll take a proactive approach to keeping learners safe and supported.
You’ll also bring strong organisation and administration skills, confidently managing your time and using a range of systems to maintain accurate welfare, compliance and Health & Safety records.
What you’ll be doing:
- Supporting learners to engage in personal development activities, community projects, and recreational opportunities
- Creating an inclusive and vibrant social environment during breaks and outside training hours
- Monitoring personal development progress and gathering learner feedback
- Providing impartial careers advice using CITB resources and Careers Specialists
- Offering mental and physical wellbeing support and sharing relevant information with curriculum teams
- Handling learner incidents, resolving issues professionally, and acting in loco parentis when required
- Managing and reporting safeguarding concerns and liaising with external agencies when needed
- Maintaining accurate and confidential records
- Ensuring high standards of learner behaviour and conducting low-level disciplinary actions
- Supporting the implementation of the Alcohol, Drug and Weapons Misuse Policy, including acting as a police companion during searches
- Conducting random and suspicion-based drug and alcohol testing across NCC Colleges
- Building strong relationships with employers, industry professionals, and key partners to enhance learner opportunities
- Driving the minibus for excursions and learner transport
What we’re looking for:
Essential Criteria:
- A good level of education, minimum 2 GCSEs to include maths and English at a minimum of grade 4 (or equivalent)
- Experience working with 16+ age group preferably within an education setting
- IT literate and comfortable working with systems such as SharePoint and Microsoft Office
- Excellent communication skills, both written and orally
- Able to deliver excellent customer service
Desirable Criteria:
- Youthwork experience/qualification
The post holder will be supported to work towards some the following qualifications during their time in post, if not already achieved:
- First Response Emergency Care Level 3 (FREC3)
- First Aid at work
- Health and Safety Awareness
- Mental Health First Aid or awareness
- Safeguarding training
- Child protection
- Drug and alcohol awareness
- Drug and Alcohol testing
- De-escalation
- Full clean driver’s license and local authority assessment for larger people carriers and/or D1
Why join CITB?
- Free onsite lunch at NCC sites
- Subsidised Costa Coffee on site at NCC Bircham
- Free onsite parking
- Free onsite gym at Bircham Newton
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check is required for this post.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Please note: It is a criminal offence for an individual who is barred from working in regulated activity with children or vulnerable adults to apply for this position.
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