Windows & EUC Support Engineer
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Position: Windows & EUC Support Engineer
Experience: 7+ years
Location: Canary Wharf, UK
Hybrid (2 days a week)
Inside IR35
Overview
We are seeking an experienced Windows & End-User Computing (EUC) Support Engineer with strong expertise in managing and supporting Windows environments, modern endpoint devices, and Microsoft 365 services. The ideal candidate will bring over 7 years of hands-on experience delivering high-quality technical support, troubleshooting complex issues, and managing policies within enterprise environments.
Key Responsibilities
- Provide excellent Windows support for end users, ensuring timely resolution of incidents and service requests.
- Manage and support EUC devices, including laptops, desktops, and related peripherals.
- Administer, configure, and troubleshoot Windows 11 operating systems.
- Create, manage, and maintain Group Policy Objects (GPO) to enforce security and configuration standards.
- Support and administer Microsoft 365 services, including Exchange Online, Teams, OneDrive, and device management features.
- Perform system upgrades, patching, and performance monitoring for Windows-based environments.
- Collaborate with cross-functional IT teams to enhance system reliability and user experience.
- Document technical procedures, troubleshooting steps, and best practices.
Required Skills & Experience
- 7+ years of proven experience in Windows support and EUC environments.
- Strong knowledge of Windows 10/11 administration.
- Hands-on experience with Group Policy creation and management.
- Proficiency with Microsoft 365 administration and support.
- Solid understanding of endpoint security, device configuration, and user access management.
- Excellent problem-solving and customer service skills.
- Ability to work in a fast-paced, enterprise IT environment.