Work Coach
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If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If so, we are looking for people like you who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
If you’ve got a background giving great customer service, the chances are you’ll be brilliant in this role.
You and your role
The Work Coach role is rewarding and wide-ranging. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis.
Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Making sure your customers get any additional support and advice needed to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Working independently to manage your caseload.
Please note, your role will be based full-time in a Jobcentre.
We also have a broad benefits package built around your work-life balance which includes:
- Great pension with 28.97% employer pension contributions.
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Closes: 11:55 pm on Thursday 21st May 2026