Workflow and Safeguarding Team Lead

An opportunity to join one of the south coasts largest GP practices, currently rated CQC Outstanding, serving 39,000 patients across 5 sites. We are recruiting a team leader for our busy Workflow and Safeguarding team. Key attributes we are looking for include Team Leadership, Workflow & Process Management, Reporting and Compliance and ProblemSolving.

Job description

To manage the Workflow and Safeguarding Team Administrators including all first-line HR responsibilities, such as training, appraisal, support with welfare needs and absence management.

To be accountable for the completion of administrative tasks within required timescales and to manage the team accordingly to achieve this, in partnership with the IT & Data Quality Manager, when necessary.

To undertake workflow audits to maintain a Quality Improvement culture across the Practice, leading by example.

To assist the IT and Data Quality Manager with achieving QOF and other contractual targets

Person specification

Qualifications

Essential

• Good general level of education

Skills and Knowledge

Essential

• Excellent Communication (verbal and face-to-face)
• Excellent Telephone Manner
• IT skills
• Good diplomacy skills
• Excellent prioritisation skills
• Knowledge of SystmOne (Clinical system)

Desirable

• Keyboard Skills
• Problem solving
• Knowledge of Medical Terminology
• Knowledge of Safeguarding

Experience

Essential

• Team Leader / Supervisory experience

Desirable

• Previous NHS experience
• Management Experience

Qualities and Attributes

Essential

• Excellent communication (to cement relationships, keep people informed and reduce errors)
• Consistent collaborative working. (by working together we can have a greater learning and sharing of knowledge, resource and expertise)
• Effective decision making (a person must be able to consider the outcome and impact of options; based on all these items they must then determine which option is the best for that particular situation)
• Taking responsibility (ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role)

Self-development (there should be an enthusiasm and responsibility to develop self and others through knowledge, skill and behaviours that add value to the patient experience and performance of the practice)

Excellent leadership and management ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service.

About the employer

The Adam Practice is an innovative, large 5 site practice, caring for approximately 40,000 patients. Our team of around 170 people includes many allied health professionals, including doctors, paramedics, nurses, healthcare assistants, support, and administration staff.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement, and enable staff to grow in their individual development.