Workflow Coordinator - Night Shift

We have an exciting opportunity for a Workflow Coordinator - Night Shift to join our growing Document Checking team, based in the A&O Shearman Belfast office.

Document Services consists of the following teams: The Bridge, Document Production, Document Checking, Central Records, Central Scanning and E-Bible, Practice Support, Office Assistants, and the Print Room.

The Document Checking team sits within the Document Services department. Document checkers' main focus is proofreading documents for the global network, overseeing and working on high-quality documents in accordance with the needs of the department's clients. This is a nightshift opportunity Monday - Thursday 11.00pm - 9.30am.

This role also includes:

• PHP in addition to base salary (premium hours payment)
• Onsite parking
• Training opportunities

What you will do

• Assessing and assigning incoming document checking requests using the department's workflow system
• Managing document checking requests against available resourcing on shift
• Working in collaboration with other Workflow Coordinators to ensure seamless service across shifts
• Building and maintaining strong working relationships with other teams in Document Services and the wider Business Services teams both in Belfast and London
• Building solid working relationships with our supplier teams within Document Services
• Escalating all client-related concerns and queries, taking ownership of issues, and offering valid alternatives to the client
• Establishing and maintaining trusted client relationships
• Being flexible regarding work location and working hours. It may sometimes be a requirement to work in the London office for special projects and meetings. Although training will be provided on shift whenever possible, it may sometimes be necessary to attend certain training courses off shift

What you will have

• Proficiency in Microsoft Office and document management systems, with the ability to learn new systems quickly
• Knowledge of working on complex technical documents
• Experience/understanding of the principles of effective workflow management
• Experience of working in a professional services environment
• Understanding the role of support teams in meeting the demands a 24/7 deadline-driven environment
• Proven experience of providing support in a client services environment
• Excellent communication skills
• Strong planning and organisational skills
• Attention to detail
• Committed to delivering a high standard of service, with the ability to react quickly and appropriately to changes in client and business needs

What we can offer you

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.

We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.