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Reporting line: David Bartoli (Sales Director)
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique working with complex, regulated organisations across public sector, CNI, transport, defence and legal. We’re hiring an Account Director to look after a small portfolio of enterprise customers and help those relationships grow.
For customers, you’ll be their go-to person, building relationships up to C-suite and helping them get more from ServiceNow through adoption, optimisation, automation and AI-led change. For UP3, you’ll help us stay sharp on what matters in each account and keep sales and delivery tightly aligned, so we sell the right work and deliver it brilliantly.
It’s a high-trust role with real autonomy. You’ll own the whole process (prospecting, proposals, pricing and negotiation) and set the direction for each account, without the layers of process you’d usually see in a big SI or global consultancy.
Role and Key Responsibilities:
What You’ll Be Selling:
You’ll be selling high‑value, consultative services (not licences):
Customers are usually mid-market (around 3,000-20,000 people) and operate in regulated or mission‑critical environments. Alongside our managed and project services, we also help customers get more from ServiceNow through adoption and optimisation, plus AI-led automation.
Who You’ll Be Selling To:
You’ll work with customers who are investing heavily in ServiceNow as a core platform for operations and transformation, including AI‑led automation.
Deal Profile, Sales Motion and Compensation:
You’ll do well here if you’re disciplined, patient and credible, this isn’t about quick wins. We build real relationships with customers and keep conversations honest, which is what creates the opportunities (and the impact) over time.
What We’re Looking For:
You don’t need to tick every box, if you recognise yourself in most of these we’d like to talk:
Benefits
What’s in it for you?