Account Manager - Life Sciences
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Account Manager - Life Sciences
➡️ Excited by owning a portfolio of innovative life sciences clients where you drive renewals while uncovering strategic growth opportunities?
➡️ Motivated by building trusted, long-term partnerships with R&D leaders and becoming their go-to advisor?
➡️ Thrive in commercial conversations — from QBRs to negotiations — where delivering value directly fuels retention and expansion?
➡️ Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
This is a hybrid position in our London, UK office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!
- Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)
- Build and maintain strong relationships with some of the world’s greatest innovators
- Identify and grow opportunities within your account pack
- Negotiate commercial agreements, conduct customer Kick-off’s and Quarterly Business Reviews
- Prioritize tasks while effectively managing internal and external stakeholders
- Consistently deliver rolling 90-day forecasts
- Keep up to date with all major product updates and articulate their value to our clients
- Clearly communicate progress of initiatives to internal and external stakeholders
- Ability to show aptitude for using these things: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stack
- Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert
- 2+ years of experience in a B2B sales or client facing roles
- Self-starter with a desire to learn and grow quickly
- Curious, adaptable and thrive working in an innovative and fast-paced environment
- Foundational understanding of sales methodologies
- Foundational understanding customer success in SaaS
- Comfortable presenting to both end users and decision-makers
- A team player when it comes to internal collaboration
- Education or sales experience in the life sciences industry is highly beneficial
- 25 days annual leave allowance + bank holidays
- 2 company paid volunteering days
- Eyecare voucher scheme
- Private healthcare with Axa Healthcare
- Private pension with Scottish Widows
- Parental leave policies
- WFH stipend
- Cycle To Work scheme
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.