Admissions Officer
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The Admissions Officer will work as part of an administrative team to support the multidisciplinary clinical and administrative teams in delivering a high quality administration service, a positive patient experience and the highest levels of customer service.
The post holder is responsible for the proactive and autonomous management of patient pathways, ensuring all patients are managed in line with the Trust's Access Policy, RTT (18-week) and 2WW cancer pathways. This includes prioritising and scheduling patients based on clinical urgency, waiting time targets and service capacity.
The role requires independent judgement to manage waiting lists, identify and mitigate potential RTT breaches, and ensure all onward pathway actions are completed, including accurate pathway linking and data quality. The post holder contributes to the effective utilisation of clinic and theatre capacity through coordination of consultant patient lists.
Person specification
Educations and Qaulifications
Essential
- GCSE Grades A-C or equivalent in Maths and English
Knowledge and Experience
Essential
- Proven working knowledge of administrative practices
- Experience of managing patient pathways and waiting lists
- Understanding of RTT pathways and NHS Access Policy
- Experience in a healthcare administrative setting
Desirable
- Knowledge of Ophthalmology services
- Experience using EPIC, Patient Tracking Lists and workqueues
Skills and Competencies
Essential
- Good IT skills including Microsoft Office and email systems
- Excellent written and verbal communication skills
- Ability to work under pressure and use judgement in decision-making
- Ability to prioritise workload and manage competing demands
- Ability to work independently and use own initiative
- Ability to work effectively within a team environment
- Ability to deal with sensitive information with tact and diplomacy
- Ability to maintain concentration in a busy environment with interruptions
About the employer
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.