Aftersales Programmes Manager
CompanyMSX International
Location
Farnborough, England, United Kingdom
Employment TypeFull-time
Posted At4/14/2026
UK Visa Sponsorship Analytics
Occupation TypeCustomer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
The key objective of the role is to deliver differing Aftersales Programmes to various clients programme such as Aftersales Coaching, Accessories, Parts, Retention. Leading consultants launching and developing new programmes to met the clients strategy.
The Programme Manager role is responsible for leading end to end delivery of automotive programmes from concept to deliver and lifecycle management. Working across cross-functional teams and commercial partners, the Programme Manager acts as the primary customer interface and internal driver of programme success in line with the Contractual / Statement of Work requirements. This encompasses proactively project managing new programme launches, internal continuous improvement and customer opportunity identification.
The Programme Manager is responsible for leading and developing their teams to achieve the programme targets and objectives for both MSXI and the client.
Duties And Responsibilities
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
The key objective of the role is to deliver differing Aftersales Programmes to various clients programme such as Aftersales Coaching, Accessories, Parts, Retention. Leading consultants launching and developing new programmes to met the clients strategy.
The Programme Manager role is responsible for leading end to end delivery of automotive programmes from concept to deliver and lifecycle management. Working across cross-functional teams and commercial partners, the Programme Manager acts as the primary customer interface and internal driver of programme success in line with the Contractual / Statement of Work requirements. This encompasses proactively project managing new programme launches, internal continuous improvement and customer opportunity identification.
The Programme Manager is responsible for leading and developing their teams to achieve the programme targets and objectives for both MSXI and the client.
Duties And Responsibilities
- Lead multiple automotive programmes from concept through industrialisation, SOP, and post‑launch phases
- Own programme timing, deliverables, milestones, and governance using various tools and solutions
- Act as primary customer interface for programme performance, status updates, design decisions, and issue escalation
- Management of Programme team
- Budget & Forecasting
- Campaign Development & Planning
- Parts Marketing
- Reporting and Data Analysis
- OEM Performance Objective
- OEM NPS Client Satisfaction
- Employee Engagement Target Score
- Retailer Engagement of Programmes
- Day-to-day operational support
Knowledge and experience
- Dynamic Manager from a manufacturer, Dealer Senior Manager, Aftersales or Aftermarket background
- Ability to broker deals at senior stakeholder level
- Highly organised and efficient work methodology, able to work under pressure in competitive environment.
- An analytical approach to strategy and activity development through the use of market and performance data
- Excellent presentation skills, able to communicate content and ideas simply and succinctly.
- Strong people skills and effective communicator
- Proficient in MS Project, Word, PowerPoint, Excel
- Strong business acumen and customer focus Excellent presentation and people skills
- The ability to inspire, coach and influence others to achieve exceptional results
Working pattern and location:
- Full time (Monday – Friday)
- Based anywhere in the UK (with travel on a weekly basis to MSX offices and client offices)
- Competitive Salary
- Company Car
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
- Consumer Engagement
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.