Application Support Analyst
CompanyUnisys
Location
Milton Keynes, England, United Kingdom
Employment TypeFull-time
Posted At4/16/2026
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
What Success Looks Like In This Role
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions.
With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.
Please Note
Candidates must be eligible for, and will be required to obtain, Security Clearance for this post - you will need to be a British Passport holder, and a resident of the UK for the past 3 years (al ready having clearance is advantageous).
At Unisys, we are dedicated to building high-performance, secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership, we empower businesses and governments around the world to achieve new levels of efficiency, security, and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies, and we are proud to be a trusted partner to some of the world’s most respected organizations.
Unisys is seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe.
This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK.
As a Support Analyst attached to our Services organisation, you will play a key role in investigating and resolving application and system issues across a diverse range of solutions.
What You’ll Do
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions.
With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.
Please Note
Candidates must be eligible for, and will be required to obtain, Security Clearance for this post - you will need to be a British Passport holder, and a resident of the UK for the past 3 years (al ready having clearance is advantageous).
At Unisys, we are dedicated to building high-performance, secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership, we empower businesses and governments around the world to achieve new levels of efficiency, security, and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies, and we are proud to be a trusted partner to some of the world’s most respected organizations.
Unisys is seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe.
This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK.
As a Support Analyst attached to our Services organisation, you will play a key role in investigating and resolving application and system issues across a diverse range of solutions.
What You’ll Do
- Deliver the service during extended business hours. Currently Monday to Friday 08:00-18:00.
- Monitor the operation dashboards for alerts and service issues
- Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members
- Record incidents in the ITSM tool, investigate issues, raise problems and defect records where required
- Take ownership of incidents and service requests, ensure they are resolved within SLA
- Develop workaround/data correction as appropriate and communicate to the client
- Understand severity of issues and escalate to management as appropriate
- Create and execute test cases aligned to defined scenarios
- Perform release testing
- Perform daily checks of the applications and middleware
- Fulfil data transfer requests
- Install, configure and upgrade applications
- Provide on-site services to clients on an ad-hoc basis, such as installation, training and testing
- Support the team to continuously improve by raising suggestions and highlighting areas of concern
- Compile statistics and produce regular reports from Dev Ops Azure showing metrics around support defect numbers
What You’ll Bring
- Quality and Customer-first mind set
- Analytical and problem-solving capabilities
- Demonstrate competent IT literacy around bespoke applications, operations and service desk activities.
- Familiar with concepts of, and have basic skills in, operating system platforms such as Linux and Windows
- Experience with Support tools such as ServiceNow or Remedy
- Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL
- Excellent written and oral communication skills
- Initiative/task ownership and ability to manage time effectively across multiple tasks
Location
Milton Keynes office no flexible working
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.